Trainee Technical Support Representative

Job Description:
We are looking for Trainee Technical Support Representatives with a Computer Science background who enjoy problem-solving and client interaction more than programming. Selected candidates will go through a 2-month structured training program covering product knowledge, API fundamentals, and communication skills. After successful completion, candidates will be offered a full-time role on probation with growth opportunities in technical support and client success.

Key Responsibilities:

• Serve as the first point of contact for client technical queries.
• Understand and explain product features, APIs, and integrations to clients in simple terms.
• Collect and document client issues, reproduce problems, and escalate to developers when needed.
• Collaborate with the development team to resolve tickets in a timely manner.
• Proactively communicate updates and resolutions to clients.
• Maintain knowledge base and support documentation for recurring issues.
• Ensure a positive client experience through professional communication.

Requirements:
Requirements:

• Bachelor’s degree in Computer Science, IT, or related field.
• Strong understanding of APIs and how systems integrate.
• Interest in client-facing roles rather than programming/coding.
• Excellent communication and problem-solving skills.
• Ability to document technical issues clearly for developers.
• Proactive attitude towards learning and resolving client concerns.
• Familiarity with ticketing/support tools (Jira, Zendesk, Freshdesk, etc.) is a plus.

Benefits:
Training to Job Path:

• Phase 1 (Training – 2 Months): Product knowledge, API basics, communication & ticket handling training.
• Phase 2 (Probationary Job Offer): Role as Technical Support Representative handling client queries.