Trainer

About the job

Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.

About the Role:

The trainer is responsible for preparing and conducting training sessions in accordance with the needs of the company and the expectations of its customers, ensuring the development of employees' skills in accordance with the Group policy

Responsibilities:

Facilitation of training sessions:

1. Leading and deploying initial and continuing training courses while ensuring that the deliverables are shared in accordance with the procedures established by the Training Department.

2. Prepare the training courses by ensuring that the training tools are available (modules, logistics, documents to be given to participants).

3. Evaluate the participants and propose improvement plans.

• Designing the modules:

1. Design and update the training modules in accordance with the charter established by the Training Department.

2. Share Feedback with the necessary information in order to improve the quality of the training and also of the training modules

Qualifications:

• Excellent command of the English and Arabic languages, with excellent verbal and written skills.
• Minimum of 6 months of experience as a Trainer in a BPO
• Proficiency in using MS Office tools.
• Excellent Communication & negotiation skills.
• Customer-oriented mindset.
• Analytical and synthetic mind.