Training Executive - MENA

The Training Executive will be responsible for delivering and implementing training programs across Gaia and our sister venues in the MENA and GCC region. This role is highly hands-on and floor-focused, ensuring that all employees are trained in line with Gaia’s standards of service, brand DNA, and operational excellence.

R E S P O N S I B I L I T I E S

• Deliver practical, on-the-floor training in service standards, allergens, menu knowledge, upselling, guest relations, and hospitality etiquette.
• Conduct onboarding sessions for new joiners, ensuring smooth integration into the Gaia culture.
• Provide side-by-side coaching and mentoring to team members during service hours through 1Huddle.
• Create engaging training content such as manuals, videos, workshops and games in 1Huddle tailored to operational needs.

REGIONAL TRAINING

• Travel regularly to Gaia venues across MENA and GCC to roll out training programs.
• Align training content across venues to maintain brand consistency.
• Support pre-opening training programs for new venues, ensuring teams are fully prepared ahead of launch.

EMPLOYEE DEVELOPMENT & PERFORMANCE

• Assess staff performance on the floor, identifying strengths and areas for improvement.
• Provide constructive feedback to General Managers and Operations teams.
• Track employee progress through training records and follow-up evaluations.
• Encourage continuous learning and career development opportunities for staff.

PROGRAMS & REPORTING

• Prepare monthly and quarterly training schedules in coordination with management.
• Support the development of workshops, refresher courses, and team-building initiatives.
• Maintain accurate reports on training activities, attendance, and progress.
• Share timely updates and feedback with management on training outcomes and operational needs.

QUALIFICATIONS & SKILLS

• 2+ years of experience in training or hospitality operations (luxury dining or F&B preferred).
• Strong communication and presentation skills with the ability to motivate teams.
• In-depth knowledge of allergens, dietary requirements, and food safety standards.
• Highly adaptable and comfortable with frequent travel across the region.
• Passion for hospitality, people development, and guest experience.

INTENT & FUNCTION

This description outlines the essential functions and core responsibilities of the Training Executive role. Additional duties may be assigned as required by management to support operational and training needs.