Training Lead / Trainer - Dhareeba (Tax department)

Job Title: Training Lead / Trainer
Location: Doha, Qatar

Key Responsibilities:

• Lead the design and delivery of training programs for end-users of ERP and tax administration systems.
• Conduct training needs assessments to identify different user roles (e.g., internal staff, auditors, tax officers, external users such as accountants/tax agents).
• Develop a comprehensive Training Plan covering curriculum, schedules, and delivery methods (classroom, workshops, e-learning).
• Create or oversee the development of bilingual training materials (Arabic & English), including user manuals, quick reference guides, e-learning videos, and FAQs, ensuring accessibility for diverse audiences.
• Coordinate training logistics, including scheduling around module go-lives and setting up hands-on training environments or sandboxes.
• Deliver train-the-trainer sessions and ensure role-based training is provided to meet functional requirements.
• Organize refresher sessions and new feature training post go-live.
• Collect and analyze training feedback to identify knowledge gaps, misunderstood features, or areas requiring additional coaching/system tweaks.

Requirements:

• Proven background in training and development for software, ERP, and/or tax administration systems.
• Strong instructional design skills with the ability to simplify complex processes into structured learning content.
• Experience developing bilingual training content (Arabic and English required).
• Familiarity with tax processes, regulations, and user scenarios to contextualize training effectively.
• Excellent presentation and facilitation skills, able to adapt to audiences ranging from technical staff to end-users.
• Proficiency in training delivery platforms and e-learning authoring tools.

Job Type: Full-time

Application Question(s):

• Do you have experience in designing and delivering training programs for software or ERP systems?
• Are you experienced in conducting training needs assessments and developing role-based training plans?
• Have you developed bilingual training materials (Arabic and English), including user manuals, quick reference guides, or e-learning content?
• Do you have experience in delivering train-the-trainer sessions to internal trainers or super-users?
• Are you familiar with tax processes or able to coordinate with SMEs/BAs to contextualize training content?
• Can you adapt training delivery to different audiences, from technical staff to non-technical end-users?
• Are you fluent in Arabic for both writing training materials and delivering sessions?
• What is your current and expected salary? Notice period?
• Have you worked on the Dhareeba (Tax Administration System) or similar tax automation projects?