Quality Training Supervisor - YAY APP

About the Role

We are looking for a proactive and skilled Quality Training Supervisor to lead the design, delivery, and monitoring of training programs for our Yay Food (food delivery) and Yay Drive (ride-hailing) applications. The role ensures that all drivers, delivery partners, and support staff are well-trained to use the applications effectively, meet service quality standards, and deliver an exceptional customer experience.

Key Responsibilities:

1. Training & Development

• Design and deliver training programs for new drivers and delivery partners, focusing on application usage, customer service, safety, and compliance.
• Conduct refresher training sessions to ensure partners stay updated on app updates, new features, and policies.
• Develop engaging training content (presentations, manuals, videos, and e-learning modules) tailored for both Yay Food and Yay Drive.
• Supervise and guide trainers, ensuring consistency and quality in training delivery.

2. Quality & Compliance

• Establish training standards and quality benchmarks aligned with company objectives.
• Monitor and audit training effectiveness through assessments, field observations, and feedback.
• Ensure partners follow quality protocols (e.g., hygiene and food safety for Yay Food; passenger safety and etiquette for Yay Drive).
• Work with Operations and Customer Support teams to address recurring service quality issues through targeted training.

3. Supervision & Reporting

• Lead a team of trainers and coordinate training schedules across multiple regions.
• Track and report on training completion, partner performance improvement, and compliance rates.
• Provide regular feedback to management with recommendations for continuous improvement.
• Support the rollout of new initiatives, app updates, and process changes with timely training interventions.

Qualifications:

• Bachelor’s degree in Education, Business, Training & Development, or a related field.
• 3–5 years of experience in training, quality assurance, or operations (experience in ride-hailing, food delivery, logistics, or customer service is highly preferred).
• Proven ability to design and deliver training programs to diverse audiences.
• Strong leadership skills with prior experience supervising trainers or quality officers.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in using digital training tools and learning management systems (LMS).

Preferred Skills:

• Knowledge of adult learning methods and training evaluation frameworks.
• Experience in customer experience improvement and quality assurance.
• Multilingual skills to deliver training to diverse partner communities.
• Ability to analyze performance data and translate insights into training improvements.

Job Type: Full-time

Pay: From AED8,000.00 per month