Training manager

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field is required.
• Professional certifications in Training & Development (e.g., CIPD, ATD, or Train the Trainer) are highly desirable.
• A Master’s degree in Organizational Development, HR, or a relevant field is an advantage.
• Minimum of 5 years of proven experience in a Training Manager or Learning & Development role, preferably in the hospitality, retail, or F&B industry.

Required Skills

• Proven ability to design and deliver effective training programs tailored to various roles and departments.
• Skilled in developing training manuals, SOPs, and digital learning content.
• Experience managing training initiatives across multiple branches or regions.
• Strong knowledge of hospitality service standards, customer service, and food safety practices.
• Excellent facilitation, presentation, and communication skills in English; Arabic is a plus.
• Proficient in using MS Office and digital tools for content creation and reporting.
• Capable of evaluating training effectiveness and continuously improving learning strategies.

Strong leadership and collaboration skills with the ability to coach and support team development.

• Duties & Responsibilities:

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• 1. Training Strategy & Planning:
• Develop and implement a company-wide training and development strategy aligned with business goals.

2. Curriculum & Program Development:

• Create training content, materials, and manuals tailored to business units (hospitality, retail, corporate).
• Customize programs for head office staff, frontline staff, baristas, chefs, supervisors, and management roles.
• Conduct training needs assessments in collaboration with department heads.

Design annual training calendars covering operational, customer service, technical, and leadership development areas.

3. Delivery & Facilitation

• Conduct in-person and virtual training sessions across outlets and offices.
• Arrange and manage third-party trainers or vendors when required.
• Support new employee onboarding with orientation and induction programs.

4. Evaluation & Improvement

• Monitor training effectiveness through feedback, assessments, and performance metrics.
• Continuously improve training programs based on evaluation results, industry trends, and internal needs.
• Maintain training records and prepare periodic reports for leadership.

5. Compliance & Standards

• Ensure training aligns with food safety, health regulations, and customer service standards.
• Develop SOPs and training modules to reinforce company policies and best practices.

6. Talent Development

• Identify high-potential employees and create development pathways for career growth.
• Support succession planning and leadership development initiatives.

7. Cross-Functional Collaboration

• Work closely with operations, HR, quality, and brand teams to identify and support training needs.
• Coordinate with all Oman branches to ensure consistency in employee capability and service quality.

نوع الوظيفة: دوام كامل