Training Manager in Hospitality / F&B

Job Purpose

The Training Manager is responsible for developing, implementing, and overseeing training programs that enhance the performance, service quality, and guest experience across the hospitality / food & beverage operations. This role ensures that employees are well-trained in company standards, product knowledge, service excellence, safety, and compliance, ultimately driving operational efficiency and customer satisfaction.

Key Responsibilities

Training & Development

• Design, deliver, and evaluate training programs for all levels of staff (frontline, supervisors, and managers).
• Develop induction/orientation programs for new hires to ensure smooth onboarding.
• Create tailored training modules for F&B service, food handling, safety, hygiene, and customer service excellence.
• Ensure compliance with local labor laws, health, and safety regulations.

Operational Excellence

• Work closely with Operations and HR to identify training needs through performance evaluations, guest feedback, and business requirements.
• Standardize service procedures across all outlets to maintain consistent quality.
• Monitor training effectiveness by tracking KPIs such as guest satisfaction, service scores, staff turnover, and productivity.

Leadership & Coaching

• Train and coach supervisors and line managers to become effective on-the-job trainers.
• Develop succession planning programs for high-potential employees.
• Support a culture of continuous learning and service excellence.

Administration & Reporting

• Maintain accurate training records, attendance, and evaluation reports.
• Prepare training budgets and manage resources effectively.
• Report regularly to management on training outcomes, gaps, and recommendations.

Qualifications & Skills

• Bachelor’s degree in Hospitality Management, Human Resources, or related field.
• Minimum 5–7 years’ experience in Training & Development within hospitality or F&B industry.
• Strong knowledge of service standards, food safety, HACCP, and customer experience.
• Excellent presentation, communication, and facilitation skills.
• Ability to design engaging training content (classroom, e-learning, and on-the-job).
• Proficiency in MS Office and training software/tools.
• Fluent in English; Arabic or other languages is an advantage.

Key Competencies

• Passion for hospitality and service excellence.
• Strong leadership and interpersonal skills.
• Analytical and results-oriented mindset.
• Creativity in developing interactive training methods.
• Ability to work in a multicultural and fast-paced environment.