Training Manager – Operations

This role is for one of our clients

Company Name: Salad Days

Industry: Food and Beverage Services

Seniority level: Mid-Senior level

Min Experience: 3 years

Location: NCR

JobType: full-time

We are seeking a Regional Training Manager to drive operational excellence and people capability across a network of multiple stores within the assigned region. This role is pivotal in ensuring that all team members are equipped with the right knowledge, skills, and behaviors to deliver consistent brand experiences, maintain food and hygiene standards, and achieve business objectives. The ideal candidate brings a strong background in F&B operations and a passion for training, mentoring, and continuous improvement.

Key Responsibilities
Training Design & Delivery
Develop and deliver structured training programs covering onboarding, process adherence, customer experience, and performance improvement.

Conduct on-site and virtual training sessions to ensure consistent implementation of brand and operational standards.

Create customized training interventions based on skill assessments, operational KPIs, and feedback from audits or customer complaints.

Operational Capability Building
Partner with Area Managers and Store Leaders to identify training priorities that impact quality, efficiency, and compliance.

Reinforce best practices across kitchen operations, hygiene, and customer service to ensure SOP compliance.

Conduct regular store evaluations to assess training effectiveness and recommend corrective actions.

Talent Development & Coaching
Identify high-potential team members and create development roadmaps to prepare them for leadership roles.

Provide on-the-job coaching and mentorship to store-level trainers, team leads, and shift managers.

Collaborate with HR and Operations to support succession planning and employee retention initiatives.

Quality & Compliance
Ensure adherence to food safety and hygiene protocols across all stores in alignment with FSSAI and brand standards.

Track key operational metrics such as audit scores, customer feedback, and cost variances to measure training impact.

Document training attendance, progress, and effectiveness reports for leadership review.

Collaboration & Continuous Improvement
Work closely with cross-functional teams — Operations, HR, and QA — to align on business goals and training outcomes.

Introduce innovative learning methods such as microlearning, visual SOPs, and performance simulations.

Gather insights from stores to refine training content and address recurring operational challenges.

Qualifications
5+ years of experience in the food & beverage or QSR industry with a focus on training, operations, or quality assurance.

Strong understanding of kitchen workflows, hygiene standards, and customer service protocols.
Proven experience in managing training programs across multiple locations or regions.

Excellent facilitation, communication, and interpersonal skills — especially with frontline teams.

Proficient in MS Excel, reporting tools, and digital training platforms.
Willingness to travel extensively within the assigned region.

Key Skills
Training & Capability Development | Operational Excellence | SOP Implementation | Food & Hygiene Standards | Coaching & Mentoring | Performance Improvement | QSR Operations | Cross-functional Collaboration