Training Officer - Contact Center

Prepare People. Elevate Performance. Shape Customer Experiences.

We are seeking a motivated and detail-oriented Training Officer to support the development of our Contact Center team. In this role, you’ll play an active part in onboarding new hires, delivering refresher sessions, and maintaining training records, all while contributing to the creation of engaging learning materials. By fostering a knowledgeable and confident workforce, you’ll directly contribute to stronger performance and better customer experiences.

What You’ll Be Doing:

• Assist in delivering structured training programs for new and existing employees.
• Facilitate training sessions using presentations, e-learning modules, and simulations.
• Provide coaching in customer communication, empathy, and conflict resolution.
• Ensure training materials are updated to reflect policies, procedures, and system changes.
• Create simple training aids such as FAQs, cheat sheets, and how-to guides.
• Observe and provide real-time feedback to trainees during sessions.
• Collect and analyze feedback to improve training content and delivery.
• Maintain training attendance, completion records, and certificates.
• Coordinate with team leaders and quality assurance to schedule and support training.
• Deliver compliance and policy training relevant to customer interactions.

What You Bring to the Table:

• Bachelor’s degree in Business Administration, Education, HR, Communication, or a related field (or in progress).
• 1–3 years of experience in a contact center or customer service environment.
• Strong communication skills in English and Arabic (verbal, written, and listening).
• Proficiency in Microsoft Office Suite; familiarity with call center systems or LMS is a plus.
• Confident speaking in front of small groups and addressing trainee questions.
• Organized, detail-oriented, and able to manage multiple priorities.
• Positive, patient, and adaptable with a passion for helping others grow.

Why Join Us?

This is more than just a training role; it’s an opportunity to empower people, build confidence, and directly influence customer satisfaction. You’ll be part of a collaborative environment where growth, learning, and teamwork are at the center of success.

Ready to Make an Impact?

Apply now and help shape a workforce that delivers outstanding customer experiences every day.