Training Specialist

Description:

Diaconia is looking for a talented Training Specialist to join our Amazing team!If you're looking to join a company that truly appreciates you and your talents, look no further! At Diaconia, we are committed to serving and caring for our colleagues, our clients and our community. Our team is made up of talented individuals who appreciate having the opportunity to contribute their knowledge and experience to further the growth and development of our industry. Our ideal candidates embrace diverse thinking, enjoy partnering with others and are seeking to make a difference!
We are currently searching for a new, full-time member for our team for the position of:Training Specialist

Diaconia is seeking a qualified Helpdesk training team lead to oversee training activities for the Federal Grants system by coordinating team efforts, developing training materials, and ensuring efficient delivery of training sessions to end-users.

Key Responsibilities:

Participate in Grants training team in planning, coordinating, and delivering training programs for Grants internal and external users.
Develop, review, and update training materials, including job aids, user guides, and presentations, to ensure alignment with system updates and user requirements
Facilitate training sessions in various formats (in-person, virtual, and hybrid) to effectively address user needs.
Review the quarterly knowledge transfer documents to incorporate system updates into training materials and ensure the accuracy of content.
Gather and analyze feedback from training participants to continuously improve the effectiveness of training programs
Support the Change Management process identifying training needs and delivering sessions during system design changes and new releases.
Monitor and manage the training team’s workload to ensure timely delivery of materials and sessions.

Disclaimer "The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization

Requirements

Requirements:

Minimum Requirements:

Education:

Bachelor's degree in a related field.

Experience/Skills:

Extensive experience in developing and delivering training programs, preferably for federal systems or IT-related platforms
2-4 years of training experience
Strong written and verbal communication skills
Strong interpersonal and teamwork skills
Strong interpersonal skills and the ability to collaborate effectively with the diverse teams.