Transformation (Projects) Manager – Healthcare

Who we are

GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 regional composite insurer in MENA, with a presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$4.01 billion and a net profit of US$84 million for the year 2024.

The majority shareholder of GIG Group is Fairfax Financial Holdings, a global leader in insurance and reinsurance, with a presence in 40 markets. Listed on the Toronto Stock Exchange and part of the Fortune 500, Fairfax was founded in 1985 and has always had a strong focus on long-term growth and financial resilience. It follows a decentralized model, empowering local leadership teams—many of whom have over 20 years of tenure—with trust and accountability. Fairfax’s culture, rooted in its guiding principles, is reflected across all of its subsidiaries.

GIG Gulf is an ‘A’-rated regional insurer with a top 5 position in each of its core markets: the UAE, Oman, Qatar, and Bahrain. With over 70 years of regional presence, GIG Gulf combines a strategic focus on growth and investment with a comprehensive portfolio of insurance products and services tailored to corporates, SMEs, and individual customers. It also holds a 50% stake in GIG Saudi. The company’s strategic priorities are centered around regional growth, customer experience, and digital transformation.

GIG Gulf fosters a diverse and inclusive culture, employing over 800 people from 60+ nationalities, across 15 branches and retail outlets throughout the region. Serving over 1 million customers, GIG Gulf positions itself as a caring partner—committed to helping customers achieve their goals and lead fulfilling lives. Passionate about customer feedback, the company is constantly evolving to become the region’s digital insurer of reference, operating in a responsible and sustainable way.

Job purpose:

To manage transformation and improvement projects in the EB (Employee Benefits) vertical for the system, process-related and business initiatives – from initiation to go-live. To understand the business challenge at hand, act as a focal point to other teams to coordinate and facilitate requirement gathering. To strive to implement the best process practices to achieve efficiencies and work on projects to bridge the gaps from the current state to the desired state.

Key Responsibilities

• Be the focal point of contact for the EB teams for new projects & initiatives
• Identify the ideas that are best aligned with the EB organization’s objectives
• Identify opportunities to implement changes based on the best market practices
• To clearly identify the stakeholders and support both in terms of expectations and execution

Operational & technical responsibilities

• Prepare the project charters defining the timelines, actions, and milestones
• Engage with key stakeholders at all levels and influence change and create buy-in and support
• Define and execute the change management aspects of projects and initiatives
• Get involved in execution, delivery, and tracking of each project
• Strong understanding of the software development lifecycle (development background is an advantage)
• Communicate the status of milestones and deliverables across the projects
• Work to ensure that the projects stay on track
• For IT related initiatives, support on the coordination of the User Acceptance Testing (UAT) by the teams, and facilitate the sign-off
• Identify potential project impacts on business teams, other systems, data, and customer. To propose and implement mitigations/solutions for the impact to ensure smooth project delivery

Minimum requirements of role:

Essential:

• Bachelor’s degree or equivalent
• 5 years of experience in project management in the insurance industry
• Ability to manage stakeholders and relationships between multiple teams
• Ability to facilitate discussions, and run effective meetings to drive outcomes and agreed actions
• Highly effective written and verbal communication skills; ability to distill complex information to be easily digestible for a variety of audiences
• Ability to interpret data, and analyze results using statistical techniques
• Excellent time management and organizational skills, with ability to plan ahead

Desirable:

• Project Management certifications (such as PMP)
• Process re-design and improvement certifications (such as Lean/Six Sigma)
• Technical knowledge/ background on systems development (IT)
• Candidates with Business Analyst, IT software/ applications development and enhancement would also be welcome to apply
• Healthcare experience
• Presentation skills/ability to deliver compelling & engaging presentations.