Transit Ambassador

POSITION SUMMARY: Under the immediate supervision of the Transit Supervisors, the Transit Ambassador will be assigned primarily to Transit Centers. Transit Ambassadors will be responsible for assisting customers with information regarding bus routes, including trip planning as well as arrival and departure times. Maintains visibility at Transit Centers and advises Dispatch of any security related issues.

ESSENTIAL FUNCTIONS:

• Open and close Transit Center facilities on a daily basis to ensure access for customers during operating hours.
• Assist customers with the sales of monthly, weekly, and daily passes in the sales and ticket booth.
• Assist customers and operator workforce with all service-related issues.
• Ensure adequate supply of public timetables at Transit Centers and other designated locations. Also checks electronic schedule signage to ensure they are fully functional and accurate.
• Maintain a high degree of visibility with emphasis on deterring disruptive behavior and reporting disruptive behavior to Dispatch.
• Monitor closed-circuit security cameras, when necessary, to ensure a safe environment for customers.
• Ensure customer compliance with Facilities Code of Conduct and ensure compliance in and around Transit Centers.
• Support Operators with implementation of on-board rules for bus riding.
• Ensure adequate supply of Transit Services Report forms for Bus Operators.
• Inspect Transit Centers to ensure facilities are clean and free of mechanical defects.
• Coordinate lost items for Lost & Found.
• Pick up and distribute mail throughout the facilities.
• Supports the mission and goals of the RTA.

COMPENTENCIES: Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent, arrives at meetings and appointments on time.

SUPERVISORY RESPONSIBILITIES: N/A

WORKING ENVIRONMENT: Includes working both inside and outside in all types of weather. There may be loud noise levels at times from people and/or vehicles.

PHYSICAL DEMANDS: Requires prolonged standing, walking, bending, lifting, climbing, stooping, etc. on a regular basis. Both indoors and outdoors. Must be able to lift 60 pounds and carry 35 pounds. Must be able to push/pull 20 pounds.

POSITION TYPE & EXPECTED SCHEDULE: This position may be part of full time. This position is required seven days a week to maintain good customer service. Location of work may vary between transit centers. Overtime may be expected.

TRAVEL: ​N/A

POSITION REQUIREMENTS:

• High School Diploma or GED preferred.
• Experience in customer service desirable.
• Energetic and outgoing personality with emphasis on customer service.
• Ability to independently travel to and from Transit Centers in a timely manner to report to duty.
• Computer skills and knowledge of service area helpful.
• Ohio Driver's License with good driving record (preferred)

THE GREATER DAYTON RTA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The Greater Dayton Regional Transit Authority (“GDRTA”) is a drug free workplace. Drug tests are required for all applicants. The use of restricted substances, including non-medical marijuana and medical marijuana by applicants for employment with the GDRTA is prohibited. Neither federal nor Ohio law requires an employer to permit or accommodate the use of non-medical or medical marijuana. Further, neither federal nor Ohio law prohibits an employer from establishing and enforcing a drug testing policy, a drug free workplace policy or a zero-tolerance drug policy. Applicants who test positive for restricted substances, including refusal to test, will be deemed ineligible for hire.

#INDRP

Job Type: Full-time

Pay: $18.25 per hour

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• Dayton, OH 45402: Relocate before starting work (Required)

Work Location: In person