TRANSIT DISPATCHER - 0326

Under regular direction and in compliance with standard operating procedures and policies, monitors and coordinates the movement of daily fixed route and paratransit operations to ensure service delivery. Provides support and customer service for both fixed route and paratransit services. Utilizes Greenlink resources to manage weekly and daily fixed route and paratransit passenger and employee schedules. Utilizes Automated Vehicle Location (AVL) and other technology to continuously monitor fixed route and paratransit fleets and adjust as needed to ensure smooth service delivery. Answers calls from paratransit customers and schedules rides. Ensures frontline coverage for fixed route and paratransit operations and fills uncovered work where needed. Reconciles end-of-day transactions and counts daily fares (cash and coins) from revenue service vehicles. Performs a wide variety of clerical duties including answering multi-line phones, receiving and sorting mail, data entry, filing, and typing. Completes various administrative projects related to service delivery as required by Greenlink Management. Performs duties of Greenlink Customer Service Representative at Greenlink Terminal, as needed. Actively participates in the reporting and tracking of safety-related issues or concerns that are observed during essential job functions.

Perform other duties as assigned.

Primary Work Location: Greenlink Terminal or Operations & Maintenance Facility.

Protective Equipment Required: Safety vest, closed-toe shoes, and other Personal Protective Equipment (PPE) required of specific tasks as needed.

Environmental/Health and Safety Factors:
Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to respiratory hazards, noise and vibration, and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity. Constant exposure to electrical hazards, communicable disease, and physical danger or verbal abuse.

Physical Demands:
Constantly requires hearing, vision, talking, fine dexterity, handling/grasping, reaching, balancing, sitting, and walking. Frequently requires lifting, reaching, twisting, and standing. Occasionally requires carrying, pushing/pulling, bending, climbing, crouching/stooping, and kneeling. Light strength demands include exerting up to 10 pounds frequently and exerting up to 10-20 pounds occasionally.

Mental Demands:
Continuously requires working closely with others as part of a team. Frequently requires time pressures. Occasionally requires performing multiple tasks simultaneously, tedious or exacting work, noisy/distracting environment, and irregular schedule/overtime.

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.