The ideal candidate will have 20+ years of experience in Business Process Transitions, with a proven track record of project management excellence and demonstrated contributions to P&L growth through sales and project execution. A bachelor’s degree is required, with an MBA strongly preferred.
Key Responsibilities:
- Portfolio Leadership: Lead and manage a diverse portfolio of transition programs, including but not limited to:
o Transformation-led transitions
o Lift-and-shift transitions
o Incumbent vendor transitions
o Staff augmentation initiatives
o Build-Transfer-Operate (BTO) models
o Transition as a Service (TaaS)
All transitions will be executed within a structured project management framework.
- Collaborate with Transformation teams to develop implementation plans and timelines for initiatives arising from Global design alignment and Impact Assessment workshops, ensuring Day 1 transformation initiatives are executed seamlessly.
- Program Governance: Establish and maintain robust program governance structures at strategic, operational, and tactical levels, ensuring compliance with methodologies and tollgates.
- Transition Excellence: Deliver high-quality transition programs within defined parameters of time, cost, and quality, while proactively managing risks and resolving issues.
- Knowledge Transfer & Ramp-up: Demonstrate a solid understanding of business processes within scope and expertise in Knowledge Transfer (KT) and ramp-up methodologies.
- Status Reporting & Escalation Management: Provide comprehensive transition status reporting and manage escalations to ensure seamless execution and stakeholder alignment.
- Multi-Country and Multi-Tower Rollouts: Manage complex, large-scale transitions across multiple countries and business towers, involving significant scope, FTEs, and parallel transformation opportunities.