Transition Projects Lead

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At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

The Projects Lead will be leading a project and/or program portfolio and be accountable for ensuring high quality (project/program) management advisory and consulting services to Vodafone Local Markets, Vodafone Intelligent Solutions and Group Functions with the focus on either VOIS CARE Service Line or Digital. The projects that the Projects Lead will manage can include CARE process transition projects, transformation projects, strategic projects, or digital projects as part of a larger transformation program. The Projects Lead will be fully accountable for leading the assignment to a timely and satisfactory completion whilst following the VOIS Transition Methodology accurately, ensuring all project deliverables are completed and signed off by relevant business stakeholders, registering templates/documents and project updates accurately and timely on the project portfolio platform, setting up and leading project governance with all project stakeholders, ensuring Risk and Compliance deliverables are fulfilled without delays and report back status to management and proactively work towards removing potential obstacles and roadblocks along the project’s full lifecycle.

The Projects Lead will be leading all ‘virtual’ project members, ensuring roles and responsibilities are clear and distribute work packages to all project resources.
Respecting the overall project delivery timelines, tracking the project budget allocation, and identifying all project resource requirements. Maintaining good rapport with all project stakeholders and ensuring transparent communication with the business partners, virtual project team and other project key stakeholders.
Supporting commercial and opportunity management activities in generating solutions and creating business cases.

Key accountabilities

• Professional services projects: Leveraging project/program management expertise and advisory capabilities for the benefit of Vodafone Local Markets and Group Functions.
• Care process transition projects: Migrating Vodafone Local Market business processes to the Vodafone Intelligent Solutions platform
• Leading the following aspects for any type of project:

Forming and Leading ‘virtual’ project teams and work streams

Identify the supporting functions/work streams required to deliver each project. As part of the Project Initiation Document/Scope of Work, a clear split of responsibilities and work packages to be delivered by the supporting functions/work streams will be created. Ensure the functions/work streams deliver on time and initiate mechanisms and project governance where progress will be monitored and reviewed. Facilitate information streams and reviews between all project key stakeholders.

Reporting
Ensure all projects are maintained in the central project repository. Maintain the rigor as per the agreed program/project governance and ensure project reporting is accurate and to the point. Reporting should enable to have a ‘zero surprise’ environment and leadership support requirements should be impactful and punchy. Represent the team on global project/program reviews, SteerCo’ s and conferences.

Commercial activity and value generation
Supporting business development and the generation of new leads and opportunities for the team with existing and new accounts and business partners. Ensuring all value is captured and reported to the local and global value committees (labour arbitrage, productivity, and knowledge arbitrage)

Core competencies, knowledge, and experience:

Must have technical / professional qualifications:

• A strong analytical and-problem solving mindset with meticulous attention to details
• The ability to perform effectively under pressure and navigate ambiguity in a fast-paced environment
• A passion for delivering excellent service and ensuring a positive customer experience throughout the transition process
• Proactively following tendencies and trends in the services industry.
• Ability to deliver innovative and creative solutions to our customers to maximize benefits and value.