Transportation Care Coordinator

Horizon Center San Diego is a pillar for providing care to the underserved in the community of San Diego, CA. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Now Hiring: Transportation Care Coordinator

Horizon Center San Diego

3423 Channel Way

San Diego, CA 92110

Why work for us?

• Caring and compassionate environment
• Opportunity for growth, success, and longevity
• Come join employees who have become family!
• Supportive Management team

Benefits:

• Beautiful work environment
• Competitive Wages and Benefit Package
• Flexible Schedule
• Paid Time Off
• Overtime Pay
• 401(k)

Now Hiring: Transportation Care Coordinator

Responsibilities:

• Appointment Management: Act as the primary scheduler for all client medical, therapy, and necessary healthcare appointments.
• Insurance & Authorization: Efficiently verify client insurance coverage and eligibility for transportation, ensuring appointments and travel are booked in accordance with payer requirements.
• Trip Coordination (Uber & Others): Expertly arrange client transportation, utilizing services like Uber (or similar ride-share/non-emergency medical transport providers) while adhering to safety protocols and budget guidelines.
• Scheduling & Rescheduling: Proactively manage the appointment calendar, including prompt rescheduling of appointments due to client or provider changes, and communicating updates immediately to all relevant parties.
• Documentation: Maintain precise, detailed, and confidential records of all appointments, transportation arrangements, insurance verifications, and communication logs within the client management system.
• Communication: Serve as a key liaison between clients, providers, insurance companies, and our internal care team to ensure seamless coordination.

Qualifications:

• Education: Bachelor's degree in Healthcare Administration, Social Work, Business, or a related field is required.
• Experience: 1–3 years of experience in a healthcare setting, such as a clinic, health insurance, or care management environment, with a focus on scheduling or patient access.
• Insurance Knowledge: Demonstrated proficiency in working with health insurance plans and understanding authorization processes. Logistics: Familiarity with ride-share applications (like Uber) and non-emergency medical transportation (NEMT) services is highly preferred.
• Core Skills: Exceptional organizational skills and proven ability to manage complex, shifting schedules accurately.
• Communication: Strong verbal and written communication skills with an empathetic, client-first approach.
• Technical Proficiency: High level of proficiency in computer applications and electronic health record (EHR) systems.

Horizon Center San Diego is an equal opportunity employer and makes employment decisions on the basis of merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws. Horizon Center San Diego will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.