Transportation Dispatcher

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
• Learn more about the benefits offered for this job.

Get to Know Your Team:

• Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees and a 27-bed Emergency Room/Fast Track Unit.

• The Transportation Dispatcher will be responsible for a variety of activities related to the transportation of patients, specimens, equipment, and call center duties.
• They will greet as well as assist patients and visitors at the hospital and clinics as directed.
• Communicate with patients in a warm and friendly manner regarding their care as it relates to the transport function
• Answer the telephone within 3 rings, identifying self and department
• Log requests for the Environmental Services, Linen, and Patient Transport departments
• Enter requests into the EPIC electronic medical record system appropriately, and escalate based on priority level
• Use I-Pod/Transport system to receive proper hand-off communication
• Follow up with hospital staff regarding delay times, request updates, and entry errors
• Safely transport patients via beds, stretchers, wheelchairs, and IV poles by adhering to Transport protocols, patient safety guidelines, infection control, and general hospital safety standards
• Demonstrate safe patient handling using proper body mechanics in lifting, transferring, and positioning patients
• Verify two hospital-approved identifiers for patient identification on each transport
• Clean and disinfect transport equipment on all patient and transporter contact surfaces before and after each patient use
• Demonstrate proper hand hygiene before and after patient contact
• Follow proper oxygen handling
• Maintain patient’s strict confidentiality (HIPAA) of all information and all matters concerning patients, physicians, and hospital personnel
• Perform any and all other duties as assigned.

• High School Graduate or GED.
• At least 1 year of experience in a hospital environment or within customer service.
• Strong knowledge of phone and computer systems, including Microsoft Office Suite, and I-pod handheld devices.

• Diploma from a vocational or technical program.
• Previous transporter or call center experience.
• Experience with EPIC software a plus.