Transportation Representative

Job Description for Transportation Representative - NOC

NOC Overview

NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.

Purview of a Trans Ops Representative

A Trans Ops Representative at NOC facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. The role works across two verticals - Inbound and Outbound operations.

Inbound Operations deals with Vendor/Carrier/FC relationships, ensuring that freight is picked up on time and delivered at the FC as per the given appointment. On inbound, the representative addresses any potential issues occurring during the lifecycle of pick up to delivery.

Outbound Operations deals with FC/Carrier/Carrier Hub relationships, ensuring that the truck leaves the FC to deliver customer orders as per promise. On outbound, the representative addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.

Key job responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Systematically escalating problems or variance in the information and data to the relevant owners and teams, and following through on resolutions to ensure they are delivered.
• Excellent communication, both verbal and written, including creating narratives outlining weekly findings and variances to goals, and presenting those findings in review forums.
• Providing real time customer experience in a 24 7 operating environment.
• Ideating process improvements and driving them to conclusion.

Basic Qualifications

1) Bachelor's degree
2) 12-24 months of work experience
3) Good communication skills - facilitating flow of information between external and internal stakeholders
4) Proficiency in Excel (pivot tables, VLOOKUPs)
5) Demonstrated ability to work in a team in a very dynamic environment

Preferred Qualifications

Graduate with Bachelor's degree
Good logical skills
Good communication skills - facilitating flow of information between different teams

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