Transportation - Transportation Coordinator

As a Bluegrass PACE Care team member, you will be a part of a program providing all-inclusive healthcare that keeps Kentuckians aged 55+, who may otherwise need nursing home care, living safely at home. Our PACE experts work collaboratively with an interdisciplinary team to decide what’s best for each PACE participant, bringing all aspects of medical and personal care, plus social and support services. Most care services are provided at the PACE Center, including transportation to and from the Center. Be on the forefront of holistic care for our Kentucky community by joining our PACE program team!
At BCN we are committed to a work setting that treats all team members with fairness, dignity, and respect. We offer our team members an opportunity to grow, to develop professionally, and to work in a team environment. You can help our team make a lasting difference. Join #TeamBCN where your work matters, and your time is valued.

Job Description for Transportation Coordinator

Department: CGP PACE
Position reports to: PACE Center Manager
Position supervises: Drivers
FLSA Status: Exempt
EEO Category First/Mid-Level Officials and Managers
Pay Grade: 8

Position Summary:
The Transportation Coordinator plans, organizes, and ensures effective transportation services for participants of the Care Guide Partners PACE program.

Position Duties & Responsibilities:

• Plans and coordinates all scheduling activities related to transportation for Care Guide Partners PACE participants. Partners closely with individuals scheduling appointments and may participate in scheduling appointments as needed.
• Effectively communicates with Interdisciplinary Team, participants, and family members to notify and confirm transportation needs; ensures pick-up and delivery of participants are within acceptable time frames.
• Reviews scheduling and routes to optimize travel time and mileage.
• Supervises the activities of the Drivers on a daily basis. Receives reports regarding participant status and communicates concerns to Interdisciplinary Team.
• Ensures drive times and participants’ time in vehicles during transit are within regulatory requirements.
• Oversees competency requirements and training of Drivers, including body mechanics and use of mechanical assistance to transport participants.
• Coordinate all outside service provider transportation arrangements as needed, including proper vehicle maintenance and condition.
• Assures all necessary program records are maintained according to policy. Oversees vehicle maintenance program, including preventive maintenance and repairs.
• Participate as a member of the Interdisciplinary Team: attend staff meetings, take part in participant care planning, and communicate any reported changes in participant condition to team members.
• May be occasionally required to serve as back-up Driver.
• Other projects and duties as assigned.

Position Qualifications:

• High school diploma, or equivalent.
• Valid Driver’s license and an acceptable driving record required.
• Minimum 2 years supervisory experience.
• Minimum 1 year of experience working with a frail or elderly population or appropriately trained upon hire. Previous experience transporting individuals with special mobility needs strongly preferred.
• Service excellence oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and multi-task with high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Flexibility to travel to sites within the PACE service area.
• Must maintain CPR Certification and participate in first aid and defensive driving training.

Bluegrass Care Navigators is committed to creating a diverse environment and complies with Equal Employment Opportunity and Title VI guidelines. Employment with Bluegrass Care Navigators, as well as our services, are available to all qualified individuals. We embrace and celebrate differences of persons of varying age, ethnicity, gender, disability, race, color, sex (including sex characteristics, intersex traits, pregnancy or related conditions), sexual orientation, gender identity, sex stereotypes, religion, national origin, political affiliation, socioeconomic and family status, geographic region, and other characteristics that make our employees unique.

It is the policy of Bluegrass Care Navigators to implement fair and effective personnel policies and to require all employees to serve the organization's mission and values.