Travel Consultant

dnata is a partner to the world's best airlines, travel management organizations and leading brands in the travel industry. Our experience covers business travel management, worldwide tour operations, group and incentive arrangements, specialized management services, advanced information technology systems and travel retailing.

At dnata a culture of excellence guides every aspect of our business; we take immense pride in achieving award winning service standards through continuous product innovation and high service standards.

About the role

The jobholder is a front line staff member who is part of a 24/7 team. They provide clients and potential clients with superior and consistent quality of travel services: selling airline tickets, travel related products, groups and events, offering travel information, and proactively servicing customers via retail, phone, WhatsApp and e mail. Their goal is to convert inquiries into sales through efficient and friendly customer service.

In This Role, You Will:

• Provide the highest standard of customer service to all clients (Retail, Government, or Corporate) using all available tools. Attend all customer queries in a timely and appropriate manner.
• Build valuable relationships with customers and suppliers, ensuring tone, language and contact are in line with our brand guidelines and produce a positive result for clients.
• Offer products, services and loyalty programmes contracted by dnata Travel, and provide destination and product information to meet customer travel requirements.
• Maximise sales/consultation opportunities through cross sell/upsell of relevant auxiliary products, and drive ancillary revenue via tours, excursions and activities.
• Inform customers about mandatory journey requirements such as passport, visa, health and insurance, as well as other details like check in place and time.
• Maintain excellent client relationships by updating them on new products and services while continually improving those relationships.
• Listen closely to customer needs, deliver a "wow" experience, and correct issues promptly to leave customers with a positive experience.
• Handle all contact swiftly and with a friendly can do attitude while exceeding service and sales performance targets against key performance indicators.
• Adhere to all standards of our customer feedback program and internal audit standards to ensure compliance with benchmark expectations set by the customer audit team.

To be considered for this role, you must meet the following requirements:

• Degree or Honours-prefer a university degree in Travel and Tourism or a related discipline.
• Understand the importance of exceptional customer experiences and exceeding customer expectations.
• Be a confident communicator with proven persuasive and influencing skills.
• Thrives in a busy service and sales environment and is self motivated to achieve performance & business targets.
• Positive attitude and enjoys working as part of a team.
• Flexible and able to adapt to different people, customers, challenges and ways of working.
• Wants to keep developing and take accountability for personal learning.
• Listen to the customer, quickly identify needs and anticipate them.
• Excellent attention to detail and understands the impact of errors on the business and customer.
• IT literate and quick to learn.
• Flexible to work shifts, including evenings, weekends and public holidays.

Job Details

• Seniority level: Associate
• Employment type: Full time
• Job function: Customer Service and Sales
• Industries: Travel Arrangements and Airlines and Aviation

At dnata, we are committed to providing our employees with opportunities to grow and develop in their careers. If you're looking for a challenging and rewarding opportunity, apply today and join our team!