Travel Consultant

dnata is a partner to the world`s best airlines, travel management organizations and leading brands in the travel industry. Our experience covers business travel management, worldwide tour operations, group and incentive arrangements, specialized management services, advanced information technology systems and travel retailing.

At dnata a culture of excellence guides every aspect of our business, we take immense pride in the way we have achieved award winning service standards through a process of continuous product innovation and maintaining high service standards.

The jobholder is a front-line staff member and a part of a 24/7 team who has to provide clients and Potential clients’ superior and consistent quality of travel services. To sell Airline tickets, travel-related Products, Groups and Events service and give travel-related information. Proactively service our customers via various channels (Retail, phone, WhatsApp, email), supporting them with queries, amendments, proactive disruption Management, and travel bookings. Convert the maximum number of inquiries into sales through efficient and friendly customer service.

In This Role, You Will:

• Provide the highest standard of customer service to all clients whether Retail, Government, or, Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.
• Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.
• Offer products, services, and loyalty programs that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
• Maximize the sales/consultation opportunity to cross-sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions, and activities.
• Inform customers about mandatory requirements covering their journeys such as passport, visa, health, and Insurance requirements as well as other details such as check-in place and time.
• Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
• Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.
• Ensure that all forms of contact are handled quickly and with a friendly can-do attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.
• Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.

To be considered for this role, you must meet the below requirements:

• Degree or Honours, prefer a university degree in Travel and Tourism or a related discipline
• Someone who understands the importance of exceptional customer experiences and exceeding our customers' expectations.
• A confident communicator with proven persuasive and influencing skills.
• Thrives on a busy service and sales environment and self-motivated to achieve performance & business targets.
• Positive attitude and enjoys working as part of a team.
• A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
• Someone who wants to keep developing and able to take accountability for their own learning.
• Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
• Excellent attention to detail and understands the impact of errors on the business and customer.
• IT literate and quick to learn.
• Flexibility to work shifts, including evenings, weekends and public holidays.

At dnata, we're committed to providing our Employees with opportunities to grow and develop in their careers. So, if you're looking for a challenging and rewarding opportunity, apply today and join our team!