Travel Ticketing Agent

About Dopamine Travel & Tourism

At Dopamine Travel & Tourism, we are committed to delivering exceptional and personalized travel experiences. As a leading travel agency, we specialize in creating tailor-made itineraries and seamless travel solutions that help our clients explore the world with confidence. Our mission is to provide outstanding service through professionalism, innovation, and attention to detail.

Position Overview

We are looking for a dedicated, detail-oriented, and customer-focused Ticketing Agent to join our growing team. In this role, you will be responsible for handling flight reservations, ticket issuance, fare quotations, and travel-related inquiries while ensuring a smooth and hassle-free experience for our clients. The ideal candidate has strong knowledge of airline ticketing procedures, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Process flight reservations, ticket issuance, reissuances, cancellations, refunds, and exchanges for both domestic and international travel.
• Provide accurate fare quotations and recommend the most suitable flight options based on clients' travel needs and budgets.
• Ensure all bookings comply with airline policies, fare rules, and company procedures.
• Assist clients via phone, email, chat, and in person with booking requests, itinerary changes, and travel-related inquiries.
• Process payments and issue e-tickets accurately and promptly.
• Stay updated on airline schedules, promotions, fare changes, and travel regulations.
• Coordinate with airlines, suppliers, and internal departments to resolve ticketing issues efficiently.
• Maintain accurate booking records and ensure all travel documentation is complete.
• Deliver exceptional customer service to build long-term client relationships and ensure customer satisfaction.
• Support the team in achieving operational efficiency and service excellence.

Qualifications

• Minimum of 1 year of experience as a Ticketing Agent or in a travel agency.
• Experience using Amadeus, Sabre, Galileo, or other Global Distribution Systems (GDS) is preferred.
• Strong knowledge of airline ticketing procedures, fare rules, and reservation systems.
• Familiarity with international travel regulations, visa requirements, and travel documentation is an advantage.
• Excellent communication, customer service, and interpersonal skills.
• Strong attention to detail with the ability to manage multiple bookings accurately.
• Excellent problem-solving, organizational, and time-management skills.
• Ability to work efficiently in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office applications.

Work Location: In person