Triage Assistant

About Us
We are a busy physician practice committed to delivering exceptional patient care in a supportive, team-based environment. We are looking for a compassionate and detail-oriented person to join our team in a triage role.

Position Summary
The Triage Assistant will provide high-quality patient care by assisting providers with clinical procedures, managing patient calls, coordinating prior authorizations, and supporting smooth patient flow. This position is based in Gaylord, with occasional coverage in our Petoskey office as needed.

Key Responsibilities

• Assist providers with in-office procedures and clinical tasks.
• Manage and return patient calls with professionalism and accuracy.
• Perform patient triage to ensure timely and appropriate care.
• Complete and follow up on prior authorizations for medications, imaging, and other services.
• Collaborate with providers and staff to maintain efficient clinical operations.
• Provide patient education and support as appropriate.
• Uphold infection control, safety, and confidentiality standards.

Qualifications

• Strong clinical and communication skills.
• Prior experience in a physician practice or outpatient setting preferred.
• Knowledge of prior authorization processes and insurance requirements is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to cover in Petoskey office as needed.

Schedule & Benefits

• Full-time position, weekday hours.
• Competitive compensation based on experience.
• Benefits package available (health, retirement, PTO, etc.).

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person