Troubleshooter

Technical help desk and site support services for Front Lines

Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution

Provide spare part identification support

Support in proximity stock definition for new LIS

Provide 24 / 7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs

Together with 24 / 7 Operations Center support technicians in configuring and repairing KRM devices and connections

Log all cases to THD tool

When needed assign / direct the case to a relevant expert in the organization or elevate to global

Create knowledge base articles

Propose sales solutions (Packaged Service Repairs) to improve equipment reliability comfort and safety

Support sales in assessing the maintainability (spare part availability documentation competences maintenance need) of equipment before tendering for maintenance contract

Training

Train local technicians during site visits and / or deliver scheduled training sessions

Co-operate with and provide expertise to local training centers in training courses

Quality

Create quality reports in to THD tool after remote support and / or site visits and list issues which require corrective actions

Identify proactively root causes for the issues and forward corrective actions according to KONE process requirements (e.g. trainings guidelines field letters etc.)

COR review / identify units for Clinica visits

Note : Clinica visits performed by Field Troubleshooter

Safety

Be aware and operate within KONE safety requirements

Ensure each site follows the global safety processes and guidelines

Follow the safety procedures and rules of customers partners and KONE.

Report safety concerns

Stop installation or lift operations if safety violation or hazards are detected

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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Employment Type : Full-Time

Experience : years

Vacancy : 1