TST Engineer

We are hiring TAC Engineer

• Provide technical support to customers on call and via email to maximize First Call Resolution (FCR).
• Successful handling of customer service issues
• Conducting fault analysis and guiding customer through to troubleshoot the issue on call.
• Able to manage customer calls efficiently with good interpersonal skills.
• Should possess basic understanding of FTTH / GPON Network, Internet, IPTV/NOD and VoIP.
• Possess basic understanding of AAA platforms such as Radius and / or TACACS (PPPOE user's management).
• Should understand IP Protocols (ICMP, UDP, TCP); IP filtering and firewall, Routing Protocols (BGP, OSPF, ISIS), Quality of Service, MPLS, Ethernet (STP, RSTP, 1qVLANs, QinQ), WLAN, IP Submitting & SMTP.
• Manage network service and should be strong IN network documentation.

Education:

• Bachelor's

Job Type: Full-time

Work Location: In person