T&T - Customer- CS&D| Telco | Bengaluru | Consultant

Customer Strategy & Design (CS&D) | Consultant/ Senior Consultant (TMT -Commercial Excellence)

At Deloitte, we’re expanding our Telecom Consulting practice and looking for passionate & self-driven professionals for Consultant/Senior Consultant roles:

Level & Experience:

• 
  Senior Consultant: 5+ years relevant working experience
• Consultant: 3 to 5 years relevant working experience

Key Responsibilities:

• Working with internal teams and clients to deliver short term/ long term engagements pertaining to Customer Strategy & Implementation
• Drive commercial excellence initiatives across telecom business units, focusing on revenue assurance controls & frameworks, margin optimization, collection analytics, customer experience reviews, and OSS/BSS transformation for operational efficiency
• Developing business strategies to address revenue growth, cost optimization and market expansion for TMT clients
• Leveraging data analytics to uncover insights, optimize performance and support strategic decision-making across technology, operations and go-to-market initiatives
• Assisting seniors in responding to client requests, RFPs and problem statements with business development activities
• Designing dashboards and performance monitoring frameworks to track key business outcomes
• Acting as a trusted advisor to client leadership, presenting recommendations and transformation roadmaps
• Facilitating client workshops, stakeholder interviews and structured problem-solving sessions
• Building the relationship between Deloitte and client’s project team

Job Qualifications:

• Bachelor’s or master’s degree in business, Engineering, Technology or related fields
• Experience in Telecom sector is mandatory and willingness to work across sectors
• Understanding of the Telecom value chain and experience in some of these areas –

OSS/BSS transformation, revenue assurance, margin maximization, cost optimization, maturity assessment, business process reviews, RAFM tool implementation, process benchmarking, KPI development, product rationalization and pricing

• A base level of knowledge in business strategy, marketing, finance, operations and data analysis techniques
• Proficiency in tools like Excel, SQL, Python(optional), and BI platforms to analyse large datasets and derive insights
• Outstanding interpersonal and communication skills, both written and verbal
• Strong problem-solving mindset to analyse complex challenges, identify root causes and deliver effective, innovative solutions
• Ability to travel domestically or internationally for long-term project engagements

Location and way of working

• Base location: Bangalore/Delhi
• This profile involves frequent / occasional travelling to client locations
• Working from the office at least 3 days a week is mandatory, with a hybrid model tailored to each domain’s specific needs

Kindly DM your CVs if you have the relevant experience and are excited to join us on our journey.

#DeloitteIndia #Hiring #Consulting

Customer Strategy & Design (CS&D) | Consultant/ Senior Consultant (TMT Fraud Management)

At Deloitte, we’re expanding our Telecom Consulting practice and looking for passionate & self-driven professionals for Consultant/Senior Consultant roles:

Level & Experience:

• 
  Senior Consultant: 6+ years relevant working experience
• Consultant: 3 to 6 years relevant working experience

Key Responsibilities:

• Working with internal teams and clients to deliver short-term/ long-term engagements
• Fraud Detection & Monitoring - Lead diagnostic and transformation initiatives across the fraud value chain identifying pain points, quantifying impact opportunities and developing executable roadmaps
• Drive end-to-end transformation programs leveraging analytics, AI-first frameworks and automation to optimize fraud prevention, detection and claims management
• Risk Assessment and Mitigation - Conduct comprehensive risk assessments to evaluate potential fraud threats and vulnerabilities. Develop and implement risk mitigation strategies and controls to prevent fraudulent activities
• Evangelize fraud and disputes solutions by collaborating with delivery, digital and analytics teams to embed innovation and enhance solution maturity
• Identify performance bottlenecks and enable data-driven interventions to drive measurable outcomes in fraud savings, false positive reduction and recovery rates
• Develop and continuously evolve knowledge assets including capability decks, frameworks, case studies etc. to strengthen the fraud offering
• Assisting seniors in responding to client requests, RFPs and problem statements with proposals
• Acting as a trusted advisor to client leadership, presenting recommendations and transformation roadmaps

Job Qualifications:

• Bachelor’s or master’s degree in business, Engineering, Technology, or related fields
• Deep Telecom fraud domain expertise, the ability to translate technology and analytics into measurable business outcomes. Strong understanding of current and emerging frauds in the telecommunications sector
• Experience in Telecom sector is mandatory and willingness to work across sectors
• Experience with Fraud management Systems (FMS), AI/ML-driven fraud platforms and decision orchestration tools
• Exposure to Operational Excellence and continuous improvement frameworks including period management reporting, quantification methodologies
• Candidate should demonstrate hands-on experience in senior stakeholder management and conflict resolution
• A base level of knowledge in business strategy, marketing, finance, operations and data analysis techniques
• Proficiency in tools like Excel, SQL, Python(optional) and BI platforms to analyse large datasets and derive insights
• Outstanding interpersonal and communication skills, both written and verbal
• Strong problem-solving mindset to analyse complex challenges, identify root causes and deliver effective, innovative solutions
• Ability to travel domestically or internationally for long-term project engagements
• Strong client engagement and consulting skills with ability to influence senior stakeholders and CXO-level clients

Location and way of working

• Base location: Bangalore/Delhi
• This profile involves frequent / occasional travelling to client locations
• Working from the office at least 3 days a week is mandatory, with a hybrid model tailored to each domain’s specific needs

Kindly DM your CVs if you have the relevant experience and are excited to join us on our journey.

#DeloitteIndia #Hiring #Consulting