Tutoring Program Coordinator (Student Support Coordinator I)

The University or Arizona has established a Flexible Work Initiative to further explore options that support our employees while allowing them to successfully carry out day-to-day operations. This position is eligible for flexible scheduling. Flexible Work Arrangements will be evaluated every six months, or as needed to assess department workforce needs.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

• Assist in the leadership and coordination of all tutoring services to ensure effective, positive, and engaging student academic support.
• Contribute to the recruitment, hiring, training, supervision, and evaluation of a team of student peer tutors and tutor leads.
• Support the Tutoring Manager in recruiting, hiring, and training Graduate Assistants, and work collaboratively with them to address operational challenges and support program enhancements.
• Maintain student worker information and scheduling databases in alignment with budgetary parameters.
• Assist in approving payroll and resolving related discrepancies.

• Provide problem-solving assistance by working with the Tutoring Manager to interpret departmental policies, identify areas for enhancement, and recommend improvements.
• Offer direct tutoring support in THINK TANK spaces within the coordinator’s academic expertise area when needed.
• Ensure student worker compliance with College Reading and Learning Association (CRLA) International Tutor Training Program Certification (ITTPC) requirements and other mandated departmental training.
• Partner with program leadership to design and implement assessment strategies for evaluating learning outcomes, service quality, and emerging student learning trends.

• Collaborate with key campus partners when possible—including the SALT Center and CATS Academics—to coordinate academic support programs and expand access to tutoring services.
• Assist with providing oversight of daily operations of Online tutoring and facilitate specialized training for virtual learning environments.

Knowledge, Skills & Abilities:

Knowledge of tutoring principles, effective learning practices, and program administration.
Knowledge of FERPA regulations and ethical best practices for working with student employees.
Knowledge of CRLA International Tutor Training Program Certification (ITTPC) standards.
Knowledge of University of Arizona student employment procedures and policies.
Exceptional communication, interpersonal, and customer service skills, including strong presentation, public speaking, and writing abilities.
Ability to work effectively with campus community.
Strong organizational skills, attention to detail, and a demonstrated openness to innovation and continuous improvement.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.