TxDMV - Enforcement Legal Team Investigator

GENERAL DESCRIPTION

Investigates complaints and/or inquiries regarding business activities regulated by the Department. Work requires contact with consumers, industry executives, attorneys, governmental officials, and private entities. Work may require up to 10% travel. Employees at this level perform work independently with limited supervision and with considerable latitude for the use of initiative and independent judgment. Any unusual issues are referred to the supervisor.

ESSENTIAL DUTIES

Reviews and evaluates consumer complaints to determine if the consumer is eligible for relief under applicable state law
Conducts investigations and/or inspections of consumer’s motor vehicle documents, observations, and findings
Evaluates complaints filed to determine applicability of regulatory statutes
Identifies, gathers, and examines complex records necessary to complete investigations
Prepares comprehensive investigative or inspection reports
Maintains investigation(s) files and reports
Conducts informal mediations between parties to settle disputes
Coordinates with regulated businesses and consumers regarding complaints
Answers inquiries and provides guidance to regulated businesses
Conducts research of state and federal statutes, regulations and other issues affecting area of jurisdiction
Maintains case files
May be required to make public presentations to outside agencies
May provide expert testimony in administrative hearings
Performs other job-related duties as assigned

MINIMUM REQUIREMENTS

Education and Experience

Graduation from high school or equivalent plus seven years progressively responsible experience in investigative work or in the automotive industry in a technical or service field. College education or technical training in law enforcement, investigations or a related field may be substituted for experience on a year-per-year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

COMPETENCIES

Thorough knowledge of:
Automotive technology and industry operations

Considerable knowledge of:
Analyzing and organizing technical data
Auditing and investigative methods, practices and procedures

Expert skill in:
Conducting mediations and/or resolving issues with parties
Public relations for maintaining effective working relationships with individuals and groups

Ability to:
Communicate effectively, both orally and in writing
Work under limited supervision
Evaluate, plan, organize, and conduct investigations
Interpret and apply state and federal laws and regulations
Conduct interviews and gather facts
Evaluate findings from an investigation
Prepare investigation reports
Work effectively with members of local, state, and federal agencies
Communicate effectively with both internal and external customers
Train others
Respect confidentiality
Understand business ethics, policies and procedures, and organizational standards
Protect sensitive and confidential information