UFit Receptionist / Client Coordinator

UFit Receptionist / Client Coordinator – Job Description

Position Overview:
UFit is seeking a friendly, organized, and proactive Receptionist / Client Coordinator to be the first point of contact for our families. This role plays a key part in creating a welcoming environment, managing daily operations at the front desk, supporting client onboarding, and ensuring an excellent overall client experience.

Key Responsibilities:

• Greet and check in/out clients, families, and staff in a professional and welcoming manner
• Manage front desk operations and maintain a clean, organized, and positive environment
• Answer phone calls, texts, and emails in a timely and professional manner
• Reach out to new leads and schedule 30-minute consultations
• Conduct 30-minute consultations with families, explain UFit services, and guide them through the onboarding process
• Follow up with leads who have not yet converted into active clients
• Coordinate and manage client schedules, including rescheduling, cancellations, and make-ups
• Ensure all waivers, paperwork, and authorizations are properly completed and up to date
• Maintain accurate client records and attendance logs
• Communicate with coaching staff regarding daily schedules and updates

Client Experience & Relationship Management:

• Build strong relationships with families and ensure a high level of satisfaction
• Check in with parents regularly to gather feedback and ensure positive experiences
• Handle basic questions, concerns, or issues professionally before escalating to management when needed

Additional Responsibilities (as needed):

• Assist with maintaining session flow and identifying scheduling gaps
• Support event coordination, sign-ups, and front desk operations during events
• Assist with light administrative tasks, including data entry and tracking attendance or client information
• Help promote programs, camps, and events to current and prospective families

Ideal Candidate:

• Strong communication and interpersonal skills
• Organized, detail-oriented, and proactive
• Comfortable speaking with families and leading consultations
• Ability to multitask in a fast-paced environment
• Friendly, positive, and professional demeanor
• Passionate about working with the special needs community

Pay: From $20.00 per hour

Work Location: In person