UIUX Designer_Chinese Speaking (Full-time, Exempt)

About Us

Channelwill is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.

Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are eager to grow with us.

www.channelwill.com

Role Overview

We’re looking for a UI/UX Designer with strong interaction and visual design skills to help elevate our brand and product experience across all web touchpoints. If you’re passionate about clean interfaces, meaningful interactions, and global design storytelling — we’d love to meet you.

Key Responsibilities

1. Unify our visual identity across brands

• Develop and maintain shared design principles, typography, and layout systems across Channelwill’s sub-brands and products.
• Ensure each website reflects both its unique positioning and Channelwill’s premium brand identity.

2. Collaborate with Marketing on creative storytelling

• Work with content, growth, and campaign teams to align visuals with messaging.
• Translate strategic ideas into clear, engaging, and conversion-driven web experiences.

3. Optimize website UX/UI and structure

• Improve information hierarchy, navigation, and accessibility on landing pages and product sites.
• Design for performance — balancing aesthetics, SEO, and conversion goals.

4. Support launches and campaigns

• Create web pages, components, and visuals for new product launches or cross-brand marketing campaigns.
• Maintain consistency in tone, style, and CTAs across all assets.

5. Build and maintain design systems

• Develop reusable components and templates in Webflow or similar CMS tools.
• Document design guidelines and workflows for both Product and Marketing teams.

Qualifications

• Must be authorized to work in the US. We are not able to provide visa sponsorship at this time.
• Bachelor’s degree or above in Design, Visual Communication, or related field.
• 2+ years of experience in UI/UX, Product, or Brand Design
• Strong visual and interaction design skills (Figma proficiency required)
• Understanding of U.S. web aesthetics and design trends
• Excellent communication skills in both English and Chinese
• Collaborative mindset and ability to iterate quickly in a fast-paced startup environment
• Familiarity with Shopify, e-commerce, or SaaS tools and workflows
• Bilingual in English and Chinese to work effectively with global and HQ teams.

Nice to Have

• Experience in building or managing visual identity systems (VI)
• Hands-on experience with Webflow, motion design, or interactive prototyping
• Understanding of DTC brand storytelling and growth marketing

Benefits

• Required Benefits by Law
• Referral program
• Health Insurance
• Paid Holidays
• Paid Time Off (vacation, sick leave)

Equal Opportunity Statement

Channelwill is an Equal Opportunity Employer. We celebrate diversity and are committed to inclusion.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Referral program
• Retirement plan

Experience:

• SaaS: 2 years (Preferred)

Language:

• Chinese (Required)

Work Location: Hybrid remote in Pasadena, CA 91107