UK Customer Service Representative

As a Call Center Representative at HSBC, you will be the first point of contact for customers, handling inbound and outbound interactions, resolving inquiries, and delivering a seamless customer experience in line with HSBC policies and regulations.

Requirements:

• Bachelor’s degree is a must

• C1 Level English proficiency (mandatory) – strong speaking, reading, and writing skills

• Flexibility to work rotational shifts

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in a timely and professional manner

• Provide accurate information on products, services, and procedures

• Identify customer needs and offer solutions or escalate when needed

• Ensure all interactions meet service standards and regulatory requirements

• Maintain accurate records of customer interactions

• Achieve individual targets and support team goals

Skills & Competencies:

• Strong communication and active listening skills

• Customer-focused with problem-solving ability

• Ability to multitask and work in a fast-paced environment