Unemployment Insurance Claims and Re-Employment Specialist

Unemployment Insurance Claims and Re-Employment Specialist

FT / PT Status – Full-Time
Salary – $20.05
Remote Work / In-Office – Hybrid

Recruiter – Breanna Granger | bgranger@utah.gov | 801-526-4337
Application Deadline – 5/24/2026

Key Responsibilities

If you enjoy helping people and paying close attention to detail, this is the job for you! The Department of Workforce Services (DWS) is seeking up to 4 motivated and highly skilled Unemployment Insurance Claims (UI) and Re-Employment Specialist's to join the UI team. This position will require several weeks of initial in-person training that will take place in Salt Lake City. Part-time teleworking is offered after initial training and with demonstrated proficiency in the job. Employees in this position will take incoming calls and gather information from customers who are in need of filing for unemployment benefits, and will conduct face to face meetings with customers to assist them in their re-employment efforts. You will be required to travel to and/or work from a central office in Salt Lake City, and/or your nearest State of Utah DWS Employment Center 2 days per week.

Principal Duties
The Unemployment Insurance Claims and Re-Employment Specialist will perform the following duties:

• Provides clients with information concerning rights, options, benefits, services, goals and expectations.
• Collects and reviews client information to determine clients'/applicants' eligibility and options.
• Acts as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
• Maintains accurate records and logs.
• Ensures compliance with applicable federal and/or state laws, regulations and/or agency rules, standards and guidelines.
• Receives, researches and responds to incoming questions or complaints; provides information, explains policy and procedures and/or facilitates a resolution.
• Counsels clients and prospective clients; screens referrals and provides community outreach.

Qualifications

The Ideal Candidate
The ideal candidate for this position is someone who:

• Is looking for an entry level position to start building a career with the State of Utah.
• Has outstanding customer service skills.
• Has the ability to work on chats, phones, audits, emails and online video appointments daily.
• A High School Diploma

Preferences
Preference may be given for the following:

• Fluency in Spanish.
• A Bachelor's degree or higher.

About the Role

Location –
140 E 300 S
Salt Lake City, UT, 84111
United States
Background Check Required – You must successfully pass a criminal history check.
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
The mission of Workforce Services is to strengthen Utah's communities by supporting the economic stability and quality of our workforce. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahns and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahns trained and back to work. To learn more about Workforce Services, click here.

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.