Unemployment Insurance Data Analyst (DWS#9870)

Posting Details

The Unemployment Insurance (UI) Division is responsible for administering the state's UI program under the oversight of the United States Department of Labor (USDOL). This includes the collection of UI contributions/taxes from employers on a quarterly basis, and the distribution of unemployment compensation to New Mexicans who have lost their jobs through no fault of their own and meet various eligibility requirements. The Division executes these functions via robust self-service web services, as well as through staff assisted services via the UI Operations Center. The Division has nearly 173 FTEs to include contractors located statewide.
Why does the job exist?

Data Analysts conducts extensive research, data interpretation, management and maintenance of agency-related data sets, and more to help agencies meet their goals. They formulate and apply mathematical modeling and other optimizing methods using a computer to develop and interpret information that help with decision making, policy formulation, or other managerial functions. Data Analysts may also engage in the development of mathematical theory or apply statistical theory and methods to collect, organize, interpret, and summarize numerical data to provide usable information.
How does it get done?

• Responsible for running and reviewing UI ETA reports (use of SQL).
• Works with management to reconcile ETA reports with work performed to ensure consistency of reported data to our Federal partners.
• Collaborates with financial analyst to compile, document, forecast data towards accurate and complete analysis for the Resource Justification Model (RJM).
• Applies quantitative techniques and mathematical formulas to identify, address problems and assist in making decisions.
• Works with developers to modify computer programs to create solutions and use system knowledge to select as needed the best recommendation.
• Interprets results of quantitative models, identifies trends and issues, and develops alternatives to support agency objectives.
• Collaborates with multidisciplinary teams to create accurate and meaningful dashboards providing data visualization communicating actionable information.
• Builds and maintains analytical tools to ensure agency's monitoring ability of emerging trends.
• Performs advanced ad-hoc analysis when required and collaborates with leadership on prioritization.
• Takes initiative to collaborate with analytic team/peers, data stewards, and data custodians when data obstacles are identified.
• Collaborates on solutions and potential workarounds when analytics team identifies issues.
• Maintains advanced working knowledge of tools such as Tableau, SQL and all MS products.
• Interprets and defines trends to be used to improve performance and determine training and SOP development as needed.
• Annotates documents to maintain consistency with the related database records.
• Uses queries to understand items and other demographic information of populations served.

Who are the customers?

The Department of Labor, State of New Mexico, Employers and claimants of the State of New Mexico as well as staff within the New Mexico Department of Workforce Solutions.
Ideal Candidate

The Department of Labor, State of New Mexico, Employers and claimants of the State of New Mexico as well as staff within the New Mexico Department of Workforce Solutions.
Minimum Qualification

High School diploma or equivalent and two (2) years of experience directly related to the position in providing GIS support, research, statistics, computer science, data analysis, accounting, auditing, finance, economics, business, public administration, budgeting, management, and/or systems analysis or related professional certification as determined by the hiring agency. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Employment Requirements

Must possess and maintain a valid Driver's License and a current Defensive Driving Course Certificate (DDC) from the State of New Mexico. Must possess DDC within six (6) months of date of hire as a condition of continued employment.
Working Conditions

This position is located in the Unemployment Insurance (UI) Operations inbound call center. Work is performed in an open floor office concept, call center environment with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage, moderate noise, and possible dust. Extended sitting and some bending and reaching

Background check is required for this position.
Supplemental Information

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Agency Contact Information: Gavin Pantoja (Gavin.pantoja@dws.nm.gov) Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.