Union Dues and Benefits Specialist

Join Our Team!

Pay Rate: $30.00 - $33.00 / hour

Location: Hybrid. Ashburn, VA (Support Center)

Employment Type: Full-Time, Non-Exempt

Competitive Compensation: Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program.

At SSP America, precision and compliance are at the core of how we take care of our team members. As food-travel experts operating across hundreds of airport locations in the US and Canada, we manage a complex, multi-union environment that requires dedicated specialists who take ownership of every detail. We are looking for a Specialist, Union Dues and Benefits to join our Benefits team and serve as the day-to-day expert for union dues administration, reconciliation, and compliance. If you thrive on accuracy, love solving complex problems, and want to make a direct impact on the people who power our operations, we want to hear from you.

You'll have the opportunity to:

• Own a critical function within SSP America's Benefits team with direct impact on accurate pay and compliance for thousands of union team members
• Serve as the primary point of contact for union partners, building trusted relationships across a complex multi-union and multi-jurisdiction environment
• Use your analytical skills to investigate discrepancies, identify root causes, and drive process improvements that reduce recurring issues
• Partner with cross-functional teams including Payroll, HRIS, Finance, Legal, and Operations on high-visibility projects
• Grow your expertise in union dues administration, collective bargaining agreements, and HRIS systems in a fast-paced, deadline-driven environment

What You'll Do:

• Serve as the primary liaison for union dues-related matters, maintaining clear and consistent communication with union representatives and internal stakeholders
• Set up, validate, and document new union configurations in SuccessFactors and payroll systems, including dues codes, rates, thresholds, and eligibility rules
• Perform regular audits of system configurations to proactively identify and correct issues before payroll processing
• Manage the intake and validation process for union dues updates, ensuring completeness and accuracy of all inputs prior to payroll execution
• Perform comprehensive reconciliations of dues deductions against payroll outputs and union reporting requirements each pay cycle
• Investigate, resolve, and document all discrepancies including missed, overpaid, and underpaid dues with clear root cause analysis
• Ensure timely and accurate remittance of union payments in accordance with CBA timelines and legal requirements
• Serve as a central point of contact for union dues inquiries from unions, employees, Payroll, and field teams, coordinating timely resolution
• Ensure full compliance with CBAs, federal, state, and provincial regulations, and internal audit requirements
• Develop and maintain SOPs, process maps, and job aids to ensure consistency and scalability
• Identify gaps and inefficiencies and recommend process improvements to support greater standardization and automation
• Provide backup and support across other benefits areas including health and welfare, pension, trust funds, and non-union benefits as needed

What You Bring:

• Bachelor's degree preferred in Business Administration, Human Resources, or a related field; equivalent experience considered
• Minimum of 3 years of experience in payroll operations, union dues administration, or a related function
• Strong working knowledge of union environments and collective bargaining agreements (CBAs)
• Experience with HRIS and payroll systems; SAP SuccessFactors experience strongly preferred
• Proven ability to manage high-volume, detail-oriented work under strict deadlines
• Strong analytical and problem-solving skills with a focus on root cause resolution
• Excellent communication skills, both written and verbal, with the ability to convey complex dues requirements clearly to diverse stakeholders
• Advanced proficiency in Microsoft Office Suite (Excel, Outlook, Teams, Word, PowerPoint)
• Exceptional attention to detail and commitment to accuracy in all aspects of the role
• Ability to pass and maintain a criminal background check
• Must be authorized to work in the United States

Join Us on the Journey!

If you are energized by complex problem-solving, take pride in delivering accurate and compliant results, and want to make a meaningful impact on the team members who keep SSP America running every day, we would love to meet you.