Unit Head Learning & Development

About easypaisa digital bank:

easypaisa is Pakistan’s first digital bank and has advanced Pakistan’s digital finance landscape. Backed by our shareholders, Telenor Group-a leading telecom operator in Asia and the Nordics- and Ant Group-the force behind Alipay, the world’s leading open internet platform, easypaisa deliver secure, convenient financial solutions to millions of Pakistanis.

Position Summary:

The position holder is responsible to Identifying major areas of learning need across the organization. Design, develop, and ensure delivery of learning sessions, in consultation with other departments and management.

Duties and Responsibilities:

• Work with key stakeholders to develop a group wide L&D strategy, focusing on all aspects on the employee journey.
• Deliver the strategy in conjunction with the wider business and retail training teams ensuring that all L&D needs across the organization are regularly assessed and reviewed.
• Ensure all training needs is established in the business aligned to the organizational mission and objectives.
• Ensure we deliver of our core competence and statutory/regulatory training.
• Ensure that all activities including courses, resources and systems meet those needs; that appropriate activities and resources are planned, organized, commissioned, and delivered in line with those needs.
• To lead and manage the effectiveness of our E learning and LMS system working with other key stakeholders as appropriate.
• Ensure that all activity is evaluated and developed to ensure ongoing effectiveness.
• To lead on design and delivery of the organizations leadership and management.
• To lead a key initiatives programme on developing our L&D agenda with utilization of the apprenticeship levy and other resources as appropriate.
• To manage the group L&D, apprenticeship levy budgets and external supplier relationships ensuring quality, cost and ethical investments are made and providing robust reporting on ROI and ROE of all activity.
• To lead on key organizational people change programs, providing OD, L&D and engagement diagnostics and solutions.
• To lead on Engagement, OD and Engagement activity including staff surveys, Investors in People, values, cultural programs and staff events.
• Develop a suite of measurements KPIs that clearly demonstrate the impact and experience of learning within all delivery models.
• Meet with different functions to determine any new Learning Needs that may arise and obtain signoff on training modules.

Education & Experience:

Bachelor’s Degree + Professional Certification/Diploma

6 to 10 Years of relevent experience

Behaviour Skills & Competencies:

Performance management systems

Ability to plan and execute career management processes

Talent Acquisition

Succession Planning

Organization design and reporting structures

Building Collaborative Relationships

Empoweing Others