Unit Supervisor Court Op

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, up to 2 days per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head.

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Essential Job Functions:

The Unit Supervisor, Court Operations plans, coordinates, supervises, trains, and evaluates the work of clerical staff in the Land Records/Licensing Department for Kent County Circuit Court. Assess and resolve problems, issues, and conflicts. Review business license, marriage license, and land documents, as well as cashier work, for accuracy.

Essential Duties and Responsibilities:

Supervises and coordinates the work of staff; assess and resolve unusual and/or complex situations and recommend solutions. Participate in the hiring process and make recommendations. Counsel, discipline, and evaluate staff. Prepare employee evaluations, management reports, and complete NCRS checkout at end of day. Prepare correspondence on a variety of department-related matters. Recommend improvements to office procedures.

Oversees and performs a variety of clerical functions, including processing land records documents, business licenses, and marriage licenses, and processing all monies received. Index and verify land records documents.

Serves as the Land Records and License subject matter expert. Respond to procedural questions; provide interpretation and guidance to employees, attorneys, and the public. Resolve difficult and unusual recording issues. Instruct and guide employees on processes and procedures, develop department procedures, and assess the competency level of each clerk to ensure quality and accuracy. Maintain document filing systems. Prepare and review reports.

Minimum Qualifications:

Education:

High school diploma (or GED equivalent).

Experience:

Three (3) years of work experience in court operations in a trial or appellate court in the United States, or in the fields of criminal justice, parole and probation, or legal or financial services, to include two (2) years of the aforementioned court experience.

Note:

A Paralegal Certificate may be substituted for one (1) year of non-court work experience.

Knowledge, Skills, and Abilities:

Knowledge of:

Job related terminology, codes, comments, notations, orders, policies, procedures, rules, regulations, and laws.

Court forms, practices, procedures, protocols, systems, and equipment required to support the specialized work of the assigned unit.

Instrument codes and instrument-specific indexing procedures.

Customer service etiquette.

Office equipment including, but not limited to, computers, telephones, copiers, scanners, fax machines, etc.

Office practices, procedures, and equipment.

Skill in:

Applying job related terminology, codes, policies, procedures, rules, regulations and laws.

Basic English and arithmetic to include, but not limited to, spelling, punctuation, addition, subtraction, multiplication, and division.

Examining legal property documents.

Analyzing records, reports, and other business and financial documents noting details and facts pertinent to this assignment.

Customer service and handling problems tactfully and patiently.

Communicating information effectively.

Accuracy and attention to detail.

Organization and time management to meet critical deadlines while multitasking.

Ability to:

Assign, organize, coordinate, and evaluate the work of staff.

Multitask, adjust to situations quickly, set priorities, and handle pressure in a fast-paced environment.

Understand and carry out complex verbal and written instructions.

Provide assistance, guidance, and direction to others in a polite and efficient manner.

Resolve unusual and/or complex situations in accordance with established procedures or assist staff in resolving cases requiring deviation from standard procedures.

Establish and maintain effective working relationships with other employees, subordinates, superiors, and/or the general public.

Communicate clearly, tactfully, and effectively with judges, the public, police agencies, attorneys, and other court officials and personnel, both verbally and in writing.

Use standard office and business equipment including, but not limited to, personal computers, word processing, spreadsheets, database software, copier, microfilm machine, register, scanner, fax machine, etc.

Recommend modifications to improve procedures and practices.

Maintain accurate records and files.

Physical Requirements:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Equipment, Machinery and Tools:

Personal computer: Data entry

Adding Machine: compute totals

Telephone: Incoming and outgoing calls

Fax Machine/Photocopier: Send and receive documents, copying for email

Typewriter

NCRS Cash Register System

Scanner

Postage machine: Add postage to mailings

All other standard office equipment

Software and Computer Skills:

Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, Teams

ELROI SystemOPTIX

E License/ MIM (Business and Marriage)

NCRS Electronic Cash Register

MD Land Rec

Papervision

Oracle

Simplefile

Enterprise Justice

MiM

Outlook

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.