Universal Banker

Job Description:

Cash Transactions

1- Handle all Teller function accountabilities when assigned as a Teller.

2- Process customers’ OTC (Over the counter) transactions; support Customer Service in sales through customers referrals and support branch sales through universal teller proactive outreach.

Operations

3- Handle all Operations Coordinator function accountabilities when assigned as an Operations Coordinator.

4- Service complex customer walk-in transactions (e.g. transfers, cheques) and support Customer Service in sales through referrals.

Floor Management

5- Handle all Floor Manager & Quick Service Officer functions accountabilities when assigned as a Floor Manager or Quick Service Officer.

6- Meet & greet customers and guide them to the right staff; help with missing documents and ensure seamless experience; Educate customers with ATM functionalities and services and support with online sign-ups utilizing demo account.

7- Process simple customer transactions under 2 mins (e.g. debit card issuance request, cheque deposits, statement and letter issuance).

Customer Relationship Management:

8- Handle all Customer Relationship Officer accountabilities when assigned.

9- Own and handle customer queries by taking ownership and responding in a timely manner.

10- Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.

11- Open all types of accounts (current, savings, time deposit, saving certificates).

Qualifications & Experience:

• Bachelor's degree in accounting, finance, business or related field
• From 0 – 3 years of retail banking experience.

Skills:

• Good communication skills
• Good Problem-solving skills
• Detailed oriented & well organized