Universal Banker

PointBank is expanding, and we’re looking for someone who wants to grow with us. If you enjoy helping people, building relationships, and being part of a team that’s moving forward, this role offers the chance to build your skills and make a real impact in your community.

What You’ll Do

• Deliver friendly, efficient service to every customer and create a welcoming experience
• Help customers find the right products and services to support their financial goals
• Open and service accounts, handle teller transactions, and assist with daily branch operations
• Build strong customer relationships through sales, referrals, and proactive outreach
• Educate customers on fraud prevention and safe banking practices
• Stay current on training, compliance, and regulatory requirements.

ESSENTIAL JOB FUNCTIONS:

• Maintain the knowledge and job skills required to open, close, service and support all accounts, products and services offered by PointBank.
• Follow established policies and procedures, using computerized platform and programs when necessary, to ensure work is completed correctly and in compliance with regulations.
• Respond to customer questions or problems in a quick, courteous and friendly manner, taking advantage of any sales or referral opportunities.
• Responsible for sales, cross-sales and referrals of bank products and services, or any other sales or marketing campaigns or initiatives, to new and existing customers to meet individual and branch goals, and overall bank goals and objectives.
• Solicitation of new business, including outside sales calls, according to schedule set by manager.
• Responsible for entering, updating and maintaining information and status of customers and leads in CRM system.
• Know procedures for opening/closing branch.
• Know procedures for robbery/emergency response
• Educate customers regarding identity fraud, phishing scams, etc., and that the bank will never ask for confidential information via text, email, etc.
• Assist in balancing and maintaining the ATM / ITM.
• Know procedures for and maintain compliance with banking regulations and reporting requirements (such as BSA, Reg CC, Privacy, CTRs, etc.).
• Compliance with all company policies and procedures.
• Attend all meetings and complete all training required to ensure regulatory compliance.
• Comply with all applicable Federal and State regulations and guidance associated with the performance of your job function.
• Comply with all applicable BSA/AML/OFAC policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.
• Apply today on Indeed to reach our HR Team member

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Denton, TX 76205: Relocate before starting work (Required)

Work Location: In person