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Universal Banker

BOC Bank is seeking a customer-oriented individual to join our team at our Shamrock location. This is a growth role designed for someone eager to learn different aspects of banking, expand their knowledge base, and build a lasting career in a supportive, community-driven environment.

The Universal Banker position requires a detail-oriented, customer-focused individual who shares our dedication to providing quality banking services with a friendly, professional approach. You will be an essential part of our Shamrock team, handling both customer-facing and back-office operations while building meaningful relationships with clients and colleagues alike.

Key Responsibilities

Account Services: Open new accounts for customers, accurately process paperwork, and assist with existing account maintenance, updates, and inquiries.
Teller Operations: Efficiently and accurately process teller functions including deposits, withdrawals, check cashing, payments, and money orders. Count and balance cash drawers with precision.
Back-Office Support: Handle accounts payable, manage branch correspondence, and provide robust support to ensure the smooth operation of back-office functions.
Customer Relationship Building: Greet customers, provide exceptional service, address their needs and inquiries, and build strong, lasting relationships.
Compliance & Accuracy: Adhere to bank policies and procedures to ensure compliance with federal regulations and maintain high accuracy in all transaction and account processing.
Problem Resolution: Handle customer inquiries and resolve issues efficiently and professionally, referring to appropriate departments when necessary.
Cross-Selling: Promote and recommend bank products and services, helping customers find financial solutions that suit their needs.
Team Collaboration: Support other team members and participate in training and development activities to contribute to the efficient operation of the branch.

Requirements

Experience & Education: High school diploma or equivalent is required.
Banking Proficiency: Prior proficiency in account opening procedures and standard teller operations are preferred, but not required.
Growth Mindset: Willingness to learn and grow in other banking functions.
Key Skills: Strong attention to detail, superior verbal and written communication skills, and comfort handling financial transactions.
Team Fit: Team-oriented with a professional, positive attitude and demeanor.

Compensation & Benefits

Competitive Pay: Starting at $12/hour, with higher compensation based on experience.
Great Hours: Monday – Friday, 8:00 am – 5:00 pm — with most holidays off!
Health Insurance: Comprehensive health benefits for full-time employees.
Retirement Plan: 401(k) to help you plan for the future.
Paid Time Off: Enjoy paid time off to rest and recharge.

Why Join BOC Bank?

At BOC Bank, our mission is simple. Driven by a desire to compete, we combine tradition, technology, and empathy to create efficient modern banking solutions. Our guiding philosophies drive everything we do:

Be There for Each Other — Understand the power of teamwork and empathy. Support your colleagues and build a positive work environment.
Adapt and Evolve — Strategize effectively, embrace new challenges, and forge lasting relationships built on integrity, honesty, diversity, and trust.
Cultivate Excellence — Clear communication, meticulous attention to detail, and a commitment to personal and professional growth.
Ditch the Suits — Look beyond traditional banking barriers and embrace a forward-thinking mindset.
Celebrate Creativity — Encourage innovative solutions while exercising sound judgment.
Embrace Technology & Champion Change — Stay curious, open to new ideas, and drive continuous improvement.
Be an Owner — Take responsibility, be a voice for our customers and team members, and offer solutions that make a difference.
Clear Communication — Foster transparency and active listening. Strengthen team collaboration through open dialogue and mutual respect.
You Have a Choice — Choose to be part of something bigger than yourself.