Universal Banker (Bilingual Chinese Preferred)

Position Overview

The Universal Banker is to provide superior customer service, quality, and efficiency to customers who prefer face-to-face interaction with the Bank to expand and strengthen customer relationships. This position will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options to them. They will cross-sell customers appropriate products and services matching the customer needs. This position will also refer customers to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. The incumbent will also be tasked to open new accounts such as checking, savings and time certificate of deposits. Following Bank policy and regulations regarding Bank Security Act (BSA), Currency Transaction Reporting (CTR), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and any other impacting front-line customer transactions is required.

GENERAL DESCRIPTION OF DUTIES:

With a firm understanding of the bank products/services and the customer’s current relationship, offers information on Bank products and services that can benefit the customer and enhance their banking relationship. Carefully evaluates needs of potential customers and offers appropriate financial products and services resulting in referrals.

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability.
• Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances. Inspects all checks, bonds, money orders, savings withdrawals, to determine their negotiability.
• Prepares and compiles new customer application and information to open new accounts.
• Provides ongoing relationship servicing with current customers to maintain goodwill and gain additional business.
• Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.
• Responds to customer inquiries and requests regarding account.
• Uses customer interactions as an opportunity to educate and cross-sell customers on Bank’s products and services, including deposit accounts and loans. Exercises sound customer service and sales techniques to identify customers’ needs. Fully explains the features and benefits of the Bank’s accounts and services making appropriate referrals based on customers’ needs.
• Acts as an expert and trusted resource for all direct-to-consumer products including online & mobile banking, mobile check deposit, bill pay, funds transfer, online statements, online loan & deposit acquisition, telephone & text message banking, ATMs, and the Bank’s corporate website, among others.
• Maintains a firm understanding of new products and services.
• Generates new business to assist in meeting establishment profitability goals.
• Answers and routes telephone calls, takes messages, provides information and directs calls to appropriate staff as necessary.
• Manages multiple priorities and holds self-accountable for performance.
• Maintains a professional appearance and exhibits behavior that is in accordance with Bank policy and standards.
• Assist Branch Manager or Customer Service Manager on projects as necessary.
• Receives bank visitors, provides information and directs them to appropriate staff as necessary.
• Performs other duties as required.
• Completes all required compliance training on an annual basis.

JOB REQUIREMENTS:

BASIC KNOWLEDGE & TRAINING REQUIRED FOR MAXIMUM PROFICIENCY:

• Possesses strong sales, interpersonal, organizational, and time management skills.
• Previous cash handling and customer contact experience is required.
• Proficiency in Microsoft Office (OUTLOOK, EXCEL, and WORD) is required.
• Working proficiency in Chinese is a plus.

EDUCATION REQUIRED: High school diploma or general education degree (GED).

EXPERIENCE REQUIRED: One to three years related experience.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now or in the future require the company to sponsor your employment authorization (e.g. H1-B, TN, E-3, or other employer-sponsored status)?
• Are you available to work onsite at the designated location Monday – Friday from 08:45 AM to 05:30 PM?
• What is your expected compensation range? Please specify.

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Preferred)

Language:

• Chinese (Required)

Work Location: In person