US-Based Customer Service Representative

Join the Global Team at ibex Pakistan!

Are you passionate about helping people and ready to build a career in customer service? ibex Pakistan is hiring energetic and driven individuals for the role of Global Customer Support Associate. If you thrive in a fast-paced environment and love connecting with people from around the world, this opportunity is for you!

What You’ll Be Doing

• Engage with international customers through calls and live chat
• Deliver accurate, helpful information about products and services
• Resolve customer concerns with confidence, empathy, and efficiency
• Manage and update customer details in CRM systems
• Achieve performance goals while maintaining top-quality service
• Collaborate with internal teams to resolve complex queries
• Create positive experiences that leave customers satisfied and valued

What We’re Looking For

• O/A Levels or a Bachelor’s degree
• Excellent English communication skills (spoken and written)
• A proactive mindset and ability to work independently
• Strong problem-solving skills and adaptability

What’s in It for You?

• Company-provided transport for convenience
• Opportunity to secure permanent employment
• Clear career growth pathways within a rapidly expanding organization
• A vibrant, supportive, and professional work environment

Step into a role where your voice matters, your growth is supported, and your career can go global with ibex Pakistan

Job Type: Full-time

Pay: From Rs100,000.00 per month

Application Question(s):

• Are you comfortable working night shifts (including late-night hours)? because nights shift are compulsory over here and we don't provide afternoon and morning shifts

Education:

• Intermediate (Required)

Language:

• fluent english (Required)

Work Location: In person