(USA) Manager, Incubation & Onboarding

Position Summary...

What you'll do...

Role summary:
The Manager, Incubation & Onboarding leads the development and execution of marketplace strategies, ensuring seamless partner onboarding and operational excellence. This role oversees daily eCommerce operations, customer service, and site maintenance while managing relationships with internal teams. By driving continuous improvements and resolving technical challenges, the manager enhances seller satisfaction and marketplace performance. The position also focuses on fostering collaboration, and upholding ethical standards to support business objectives and deliver exceptional customer experiences in a dynamic, data-informed environment.
About the team:
The team leads the activation and onboarding of Marketplace Sellers to Walmart Fulfillment Services, ensuring seamless integration and high satisfaction. They manage end-to-end processes including account setup, product uploads, and technical support. Collaborating across functions, the team drives continuous improvements in onboarding standards and marketplace operations. They uphold ethical standards and foster strong relationships with partners and internal stakeholders. Focused on operational excellence, the team supports seller success through effective communication, agile methodologies, and customer relationship management, contributing to Walmart’s commitment to delivering value and superior service.
What you'll do:

• Oversee marketplace strategy, forecasting, and performance to meet short- and long-term objectives.
• Manage day-to-day eCommerce operations, including site maintenance, product updates, and merchandising accuracy.
• Lead end-to-end partner onboarding, ensuring smooth account setup, product integration, and pricing accuracy.
• Collaborate with internal teams and external partners to drive marketplace results and resolve technical challenges.
• Develop and maintain customer relationships, supporting plans to meet business and customer needs.
• Provide supervision, coaching, and development opportunities for associates to build a high-performing team.
• Ensure compliance with company policies, ethical standards, and promote continuous improvement initiatives.

What you'll bring:

• Proven experience in managing customer relationships and marketplace operations with a focus on performance metrics and strategic objectives.
• Strong expertise in client onboarding processes, including account creation, product integration, and technical support.
• Demonstrated ability to collaborate cross-functionally and manage external partnerships to drive business results.
• Excellent communication skills with a track record of motivating teams and building accountability.
• Commitment to ethical standards, integrity, and compliance with company policies.
• Proficiency in Agile methodology and customer relationship management tools.
• Leadership experience in coaching, mentoring, and developing high-performing teams.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bellevue, Washington US-11663: The annual salary range for this position is $96,000.00 - $186,000.00
Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

ㅤ

ㅤ

ㅤ

ㅤ

‎

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

3 years’ experience in channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
Prior work experience in eCommerce.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

In channel partnerships, business management, product marketing, omni-channel merchandising, or related area.

Primary Location...

10900 Ne 4th St, Bellevue, WA 98004, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.