User Experience Design

BILT Incorporated

Job Title: User Experience Designer

Department: Product & Technology

Location: BILT - Global Brand Support Center, Grapevine, Texas 76051

Overview

BILT Incorporated is a fast-growing software-as-a-service company revolutionizing instructions and training for consumers and professional technicians alike. BILT creates official 3D Intelligent Instructions® for thousands of products from hundreds of innovative brands and hosts them on a free mobile app. Users can manipulate interactive animations on a touchscreen, providing a superior training differentiator for products that require assembly, installation, maintenance, programming, or repair. BILT’s mission is to create an experience so enabling and empowering that it turns users into promoters of the brands we serve. Our award-winning mobile app provides voice, text, and animated guidance for assembly, installation, maintenance, and repair, serving consumers, professional technicians, and clients.

About the Job

BILT is seeking an experienced User Experience (UX) Designer to join our team in Grapevine, TX, to design intuitive, polished, secure, and accessible user interfaces that power BILT’s mobile and spatial computing applications, and web-based portal. You’ll collaborate with a cross-functional team to shape interactive 3D experiences that delight users and strengthen both the BILT brand and the brands of those we serve. This role will support customers from many industries, from retail to enterprise/professional, including federal contracts, requiring current U.S. citizenship.

Key Responsibilities

• Design User Interfaces: Craft responsive, high-quality UI components and custom views for web, mobile, and spatial computing platforms, ensuring a seamless and intuitive user experience across devices.
• Secure UX Implementation: Collaborate with product and engineering teams to ensure UX journey maps and designs comply with overall product quality goals, security requirements, and accessibility standards.
• Cross-Functional Collaboration: Work closely with UX team, product managers, and developers to explore, design and deliver cohesive, secure, and user-centric features that drive elevated engagement within the BILT app.
• User Testing & Iteration: Assist UX research to conduct usability testing, gather and analyze user feedback, and apply insights to refine designs—reducing friction and improving usability.

Qualifications

• Education: Bachelor’s degree in a relevant field such as Human-Computer Interaction (HCI), Graphic Design, Interaction Design or User Experience Design (to also include Computer Science, Software Engineering, or Cognitive Science—with a strong design portfolio, demonstrable product impact, hands-on-work with interactive mobile applications, and practical experience in UX design).
• Citizenship: Current U.S. citizenship required due to federal contract stipulations and FedRAMP compliance. Candidates must provide verifiable proof of citizenship (e.g., passport, birth certificate).
• Experience:
• • 3+ years of experience in UX design for mobile/web applications.
  • Familiarity with 3D interactive content and proven experience designing and implementing user interfaces for iOS, Android, and Web —augmented reality (AR) and spatial computing platform interfaces (visionOS) are a plus but not required.
  • Experience with FedRAMP-compliant or government-related software projects is a plus but not required.
• Technical Skills:
• • Strong knowledge of UX/UI design & prototyping tools (e.g., Figma, Sketch, Adobe XD, etc).
  • Familiarity with iOS (Swift) and Android (Kotlin/Java) development environments for collaboration with mobile developers.
  • Proficiency in front-end technologies (e.g., HTML, CSS, JavaScript, React, React Native, or similar frameworks) is a plus.
  • Experience implementing WCAG 2.1 AA accessibility standards is a plus
• Soft Skills:
• • Excellent communication and storytelling abilities to align cross-functional teams and contribute meaningfully to interviews and design discussions.
  • Skilled at turning user feedback into actionable design improvements that prioritize ease of use, security, and accessibility.
  • Adaptable, curious, and proactive mindset with a passion for continuous learning and innovation
• Clearance: Ability to obtain and maintain a federal security clearance (e.g., Public Trust or higher) is a plus but not required at hiring.

Work Environment

• This role is based at BILT’s headquarters in Grapevine, Texas, near DFW Airport and Southlake Town Square.
• Routine use of standard office equipment (computers, tablets, phones, email, and security-compliant communication platforms).
• Physical demands include prolonged computer use and occasional lifting of up to 25 pounds.
• Office hours: 8:30 AM–5:30 PM, Monday through Friday, with convenient parking and nearby amenities


• Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About BILT

BILT provides 3D Intelligent Instructions, creating and delivering interactive content for iOS, Android, and now turnkey guided work instructions for visionOS. The award-winning platform revolutionizes DIY experience as well as professional training and operational enablement. BILT is accessible, sustainable, and efficient. At BILT, you will collaborate with a dynamic team of designers, developers, and product managers to deliver secure, innovative 3D interactive instructions for federal and commercial clients. Your expertise will enhance user experience, ensure compliance with federal security standards, and support mission-critical federal contracts, advancing BILT’s mission to revolutionize instructions and training. Join us in a collaborative, innovative environment where your skills will drive global impact. For more information go to: www.biltapp.com/careers and submit a profile resume in our applicant tracking system.

• This position is located in the Grapevine Brand Support Center in Texas.