User Experience Designer (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the role:

Do you enjoy creative problem solving in a customer-driven environment? Then we invite you to join our dynamic Enova Studios team as a User Experience Designer. We're looking for a dynamic UX Designer skilled in crafting seamless, user-centered digital experiences for Enova's consumer and small business financing brands.

As a UX designer you'll work on the entire design process from the initial stage of understanding customer and business needs, to the final stage of post-release performance metrics. You will help facilitate internal client kickoffs, user research scoping and design review meetings with cross-functional teams: Product, Software Engineering, and Marketing.

You will be responsible for delivering journey maps, wireframes, prototypes, and reviewing and contributing to the work of your design peers. You will provide insights leveraging AI as appropriate to uncover unique experience perspectives and work practices. By utilizing industry standards, competitor research, user research, performance data, wireframes, prototypes, and usability testing you'll communicate and sell ideas with the end goal of making a positive impact on the way customers experience Enova's businesses.

Responsibilities:

• Perform desk and user research including competitor analysis, heuristic evaluation, interviews, contextual inquiry and usability testing
• Map user experiences including journey maps and service blueprints, analyzing and identifying pain points from the users' perspective based on research
• Collaborate on business problem statements, requirements, KPIs and success metrics/criteria
• Prototype designs, from simple wireframes to high-fidelity and interactive digital mock-ups using Figma, paying attention to user-focused information architectures, seamless interactions and elegant visual design
• Partner with other creative colleagues to deliver end-to-end experiences
• Integrate AI as appropriate in work processes and outputs
• Maintain accessibility documentation, design system components, wireframe templates and contribute to team processes
• Generate ideas through ideation techniques to solve the users' needs in a way that prioritizes feasibility, desirability, viability, etc.
• Stay current with industry leading UX tools and processes

Requirements:

• Minimum 3 years of experience as a practitioner, ideally at a technology or e-commerce company, with an emphasis on mobile web design
• A Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field (or equivalent work experience)
• Experience balancing user needs within highly regulated industries
• Strong collaboration with engineering on technical feasibility and front-end development (HTML/CSS/JavaScript/React), plus experience working in Agile environments and communicating technical concepts to non-technical stakeholders
• Flexibility and adaptability to revise designs based on feedback from legal, product, marketing and other stakeholders
• Expertise in creating and maintaining design systems, user flows, wireframes, prototypes, and user research findings
• Experience with Agile development tools and processes
• Familiarity with performance data analysis using tools such as HotJar, FullStory, etc.
• HTML, CSS, React, Chromatic, Storybook knowledge is preferred, not required
• Excellent written and verbal communication skills

Compensation:

The budgeted annual salary range for this position is $60,000 to $85,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

About our Enova Studios team:

Enova Studios is a full-service in-house creative agency. We partner with our brands to concept and create the ideas — big and small — that accomplish our shared goal: selling our products and building our business. We work in small, collaborative teams on internal projects for Enova, as well as each of our 10 international brands. Our services include copy and content writing, digital design, user experience design, front-end development, and production.

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