User Support Specialist (Temporary)(Buncombe County)

Agency

Office of State Human Resources

Division

Temporary Solutions

Job Classification Title

User Support Specialist (S)

Position Number

Grade

DT07

About Us

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Description of Work

Knowledge Skills and Abilities/Management Preferences

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org .

Visit www.nctemporarysolutions.com for employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time.

Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is located in 2500 Heart Drive - Buncombe County with the Department of Health and Human Services.

Job Order Hourly Rate of Pay: $41.00 (Based on education and/or years of relevant work experience reflected on the application).

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Management Preferences:

• Thorough knowledge, understanding and use of the principles, theories and practices pertinent to the area of responsibility.
• Thorough knowledge of appropriate security measures of the organization.
• Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity.
• Ability to implement and research appropriate new technologies.
• Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action.
• Work requires excellent analytical and problem-solving skills.
• Ability to communicate solutions to technicians, analyst, other specialists, and other affected personnel to aid their future solving ability.
• Ability to establish and maintain effective working relationships.
• Ability to provide leadership and planning for organization.
• Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients.
• Ability to analyze and assess client needs to develop effective and appropriate solutions.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position’s role; or High School or General Educational Development (GED) diploma and five years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Brandon Williams

Recruiter Email:

BRANDON.WILLIAMS@NC.GOV