User Verification Team Lead

Ready to get shit done?

Take ownership

As our User Verification Team Lead, you will:

• Manage User Verification backlogs efficiently, ensuring we always remain proactive and our users don't have to wait.
• Find gaps in our processes and propose fixes that boost our operational efficiency, making processes better for both our users and your team.
• Support and motivate your team of User Verification Agents to reach their KPIs and grow professionally, fostering a culture of excellence and continuous improvement

You’ll thrive in our environment if this sounds like you:

• You have great empathy and high emotional intelligence, allowing you to understand our users' needs and frustrations.
• You're a structured thinker who can make decisions independently and confidently.
• You're tenacious and relentless, you don't stop until the job is done and our users are happy.
• You have a proactive mindset and are excited about integrating AI into daily tasks to make our processes even smarter

This challenge is perfect for you if

• You're fluent in English.
• You have proven skills in leading a team of User Verification Agents.
• You have a good knowledge of performance management and coaching, and you love helping your team grow.
• You have a deep understanding of KYC, KYB, and EDD.
• You possess excellent communication skills and can inspire your team to achieve their best

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.

Your space to perform

We give you the space and the tools you need to succeed

Great, international colleagues who share your mindset

‍ Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.

Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ) (In Turkey)

Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.

A MacBook so you can Get Shit Done with us

Monthly contribution to your phone and internet bills (in Turkey)

Friday drinks and other celebrations - bunq style

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.