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Utility Service Worker II - W&L

The purpose of this job is to perform skilled and lead work in the connection and disconnection of metered services due to account changes. Completes service orders on metered utility services. Collects and records metered service data using GPS. Provides training and onboarding of utility service workers and cross-trains other employees.

Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description

Leads and coordinates the work of a group of employees; assigns and prioritizes tasks; provides guidance and instruction on tasks.

Performs metered services disconnections and reconnections for delinquent utility accounts.

Contact customers to investigate and resolve utility billing concerns with metered services.

Completes service orders on metered utility services.

Collects and records metered service data using GPS.

Trains and onboards utility service workers; cross-trains other employees. Provides input and feedback on utility service worker job performance to supervisory staff.

Installs and/or replaces water and electric meters.

Regular attendance is a necessary and essential function.

Performs other duties as assigned.

Supervisory Responsibilities

No supervisory authority. Work does require providing guidance and training to others.

Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction

Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contact may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Interactions have limited impact on the organization in terms of time, money, or public/employee relations.

Fiscal Responsibility

Position has limited fiscal responsibility.

May assist in the collection of data in support of recommendations for departmental budget allocations. May monitor division or program/promotional level budget and expenditures.

Education and Experience - An equivalent combination of education, training and experience will be considered

Education and Experience

High School diploma or equivalent.

3-5 years of utility work experience, preferably with water and electric metering.

Licenses or Certifications

Valid driver’s license.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position

Knowledge of:

Water meter types, setup, and configuration of radio transmitters.

Electric meter types, applicable safety practices, and PPE.

Basic National Electric Codes for electric metered services.

Common GPS mapping software applications.

Relevant laws and regulations pertaining to electric and water metering.

Standard practices, methods, materials, tools, equipment, and safety practices of water and electric meters and billing.

Local geography and street locations.

Skill in:

Typing and/or data entry with minimal errors.

Communicating verbally and in writing to meet the audience’s needs.

Maintaining accuracy and attention to detail.

Providing guidance and training to less experienced employees.

Ability to:

Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.

Provide high levels of effective customer service.

Use software and hand-held devices.

Maintain accurate records

Work outdoors in inclement weather conditions.

Work independently and as a member of a team.

Use software and hand-held devices.

Focus on tasks.

Ability to work on-call and respond at all hours of the day/night.

DISTINGUISHING CHARACTERISTICS

Positions assigned to work on-call are required to maintain a telephone and permanent residence within 50 road miles of City Hall, 701 E. Broadway, Columbia, MO, within 90 days of hire.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job

Work Environment:

Office or similar indoor environment – Sometimes
Outdoor environment – Frequently or Often
Street environment – Frequently or Often
Construction site – Sometimes
Vehicle – Frequently or Often
Warehouse environment – Sometimes
Shop environment – Sometimes
Right-of-way environment – Sometimes

Exposures:

Individuals who are hostile or irate – Frequently or Often
Individuals with known violent backgrounds – Sometimes
Extreme cold (below 32 degrees) – Frequently or Often
Extreme heat ( above 100 degrees) – Frequently or Often
Moving Mechanical parts – Sometimes
Fumes or airborne particles – Sometimes
Loud noises (85+ decibels) – Sometimes

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position involves frequent exposure to unpleasant environmental conditions and/or hazards, and majority of work is performed outside or with exposure to risk.

Incumbents may be required to exert up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly, having to move objects.

Incumbents required to feel attributes of objects, grasp, push, stand, walk, drive, reach with hands/arms, stoop, kneel, crouch, climb/balance, operate mechanical equipment, and move up and down from/to sitting position on the floor.

Hours/Days

M-F 7am-3:30pm

Starting Salary

$23.26/hr.-$33.96/hr.: Commensurate w/training & experience

Pay Grade

107

Number of Positions Available

Deadline to Apply

03/23/2026

Open Until Filled

Special Instructions to Applicants

Notice to Applicants

Individuals needing accommodation to apply may call 573.874.CITY (2489)

TTY: 711 (MO RELAY)

THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING

The City of Columbia participates in the federal E-Verify work authorization program

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