UX Content Strategist

Summary

The Content Strategist partners closely with designers, product managers, researchers, and product marketers to plan, create, and refine content that elevates product experiences. This role blends strategic thinking with hands‑on writing, ensuring clarity, consistency, and usability across all user‑facing touchpoints.

Responsibilities

• Plan, write, edit, test, and optimize content across product surfaces, including interface language, product education materials, naming systems, and navigational structures.
• Maintain and evolve content standards, ensuring consistency in voice, tone, and terminology across products and platforms.
• Collaborate with cross‑functional partners—including design, research, product management, marketing, and engineering—to deliver high‑quality content for a global audience.
• Advocate for content strategy principles within the organization and contribute to the broader design and content community.
• Share work regularly, participate in critiques, and provide constructive feedback to teammates.
• Support time‑sensitive content needs and work extended hours as required by major news cycles or cultural events, including weekends when necessary.

Skills & Competencies

• Strong ability to work independently and manage multiple priorities.
• Skilled in interpreting, analyzing, and evaluating information to inform content decisions.
• Self‑motivated, proactive, and able to influence stakeholders with clarity and enthusiasm.
• Exceptional written and verbal communication skills.
• Customer‑focused mindset with a commitment to delivering high‑quality user experiences.

Education & Experience

• Bachelor's degree required.
• Experience working in design‑adjacent environments; proficiency with Figma is essential.
• Strong writing portfolio demonstrating product content, UX writing, or content strategy work (portfolio submission required).

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Location: San Francisco, Menlo Park, or Remote

Role type: Contract 12 Month Position

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English (Required)