UX & Creative Lead

Key Accountabilities

• Define the north star experience for shop, onboard, manage, care, and rewards across app and web
• Lead cross team initiatives such as a universal plan advisor, a bundles and rewards platform, and omnichannel care
• Establish design system strategy including tokens, theming, motion, accessibility, and partner readiness
• Design critical flows and high-fidelity prototypes that unblock ambiguity and set the quality bar
• Set the operating cadence for critiques, design reviews, decision logs, and a lightweight request for comment process
• Co-own quarterly sequencing and scope tradeoffs across squads with a focus on customer value and delivery risk
• Choose and govern tools, file hygiene, branching, and the contribution model for the design system
• Mentor, set growth plans, give calibrated feedback, and support performance reviews without direct line management

Qualifications

• Minimum education level: Bachelor’s in design, HCI, Human Factors, or related field
• Portfolio demonstrating complex systems and cross journey outcomes
• Depth in design systems strategy including tokens, theming, motion, and accessibility
• Executive ready storytelling and stakeholder alignment

Experience

• 8+; years in product design with multiple portfolio scale launches
• Led 0 to 1 initiatives and scaled 1 to n systems across squads or surfaces
• Set or evolved an org level design system with governance and adoption
• Orchestrated multi stakeholder programs across product, engineering, data and machine learning, marketing, and care
• Regular participation in executive reviews with clear narratives and option framing
• Mentored seniors, ran critique cadences, and influenced hiring bars and interview loops
• Operated in regulated or privacy sensitive contexts with consent and data handling constraints
• Worked across multi market and multi language products including MENA and Arabic
• Managed vendor or partner design workstreams with consistency to internal systems

Skills

• Systems thinking and orchestration across journeys and channels
• High leverage IC work on critical flows, prototypes, and UI polish
• Sequencing and trade off framing that balances speed, risk, and customer value
• Coaching, calibrated feedback, and mechanisms that scale quality without heavy process
• Clear org narratives for executives and cross functional alignment

Competencies

Please provide the level of competency as per the grade: Level 1 for Band 6, Level 2 for Band 5, level 3 for Band 4, level 4 for Band 3.

• Think strategically (Level 4 of 5)
• Achieve tangible results (Level 4 of 5)
• Lead breakthrough change (Level 4 of 5)
• Exceed customer expectations (Level 4 of 5)
• Nurture, Inspire and Motivate (Level 4 of 5)
• Target win-win outcomes (Level 4 of 5)