UX/UI Designer

Key Duties & Responsibilities

Product & User Experience

• Design and optimize end-to-end onboarding flows for digital and connected health products.

• Translate complex technical or clinical processes into simple, linear, self-guided user experiences.

• Conduct heuristic reviews and friction audits to identify usability issues and failure points.

• Redesign workflows to minimize user errors and reduce reliance on live support or clinician intervention.

Research & Architecture

• Review existing user data, feedback, and support trends to inform experience improvements.

• Benchmark competitor and industry best practices to establish usability and simplicity standards.

• Develop clear information architecture, task flows, and user logic for onboarding experiences.

Visual & Interaction Design

• Create high-fidelity UI designs that align with brand, trust, and medical-grade standards.

• Apply accessibility best practices, including high-contrast interfaces, legible typography, and large touch targets.

• Design error-handling, help states, and recovery paths to guide users when issues occur.

Prototyping & Handoff

• Build interactive prototypes to validate workflows with internal stakeholders.

• Produce development-ready design specifications, assets, and documentation.

• Collaborate with engineering teams to support accurate implementation of designs.

Cross-Functional Collaboration

• Partner with product, engineering, clinical, and leadership teams to align on priorities and constraints.

• Support ongoing improvements post-launch through iteration, refinement, and design QA as needed.

Qualifications

Required

• Experience designing user-centered digital products, onboarding flows, or application interfaces.

• Strong understanding of usability principles and accessibility standards (e.g., WCAG).

• Ability to simplify complex systems into intuitive, self-guided user experiences.

• Experience producing wireframes, high-fidelity designs, and interactive prototypes.

• Strong communication skills and comfort working with cross-functional teams.

Preferred

• Experience in healthcare, medical devices, or regulated industries.

• Familiarity with designing for older or non-technical user populations.

• Experience supporting remote-first or self-service product models.

• Proficiency with modern design tools (e.g., Figma or equivalent).

• Experience supporting design handoff for engineering teams.